The payment email is usually the last email you send to influencers within a Paid Promotion or Paid Promotion with Gifting campaign.
The payment email includes a merge field {{invoice_link}}. The invoice link is essential for influencers to upload their invoices, payment information, and tax documents and for you to collect these documents to process payments.
NOTE: The invoice or payment link can only be used by influencers or agencies.
To help influencers to use the payment link, you can include this guide in your email: Creator Space: How to submit my payment request.
To send the Payment email to influencers, you need to first confirm that they publish and then click "Send payment request" in the action column.
Influencers will be asked to Login or Sign up to the Upfluence Creator Space to complete a form and provide certain documentation.
Here's all the information influencers will have to provide:
Billing information: name, address, phone number, etc...
An invoice
W- 8 or W-9 form ( only if your billing country is the United States)
Payment method information (please see below screenshots for banking details needed for US accounts and accounts outside The US)
After influencers log in or sign up using the invoice link you sent, they should see these pages.
At the payment method page, influencers will be asked to provide payment details. If they opt for the wire transfer option, they'll need to provide their account number, bank routing number, and BIC code
Accounts outside will need to provide their IBAN for wire transfers
Paypal details are the same for any country
Frequently Asked Questions
Q - If my influencers or Agency doesn't want to add social media accounts, what should they do?
A - If influencers don't want to connect their social media accounts, they can just click on "Skip for now".
Q - My influencer created an account but when he/she logs back in and they don't see the payment request page.
A - If when influencers log back into their account and don't see their payment, it means that they didn't use the payment link you sent to log in to their account. Suggest trying again using the payment link. If the issue persists, feel free to reach out to our support via email at success@upfluence.com.
NOTE: To claim a payment request, influencers or agencies must login their account using the link you sent them.
Q - I'm in contact with an agency, can they create an account instead of influencers?
A - Agencies can create an account using the email address and password of their choice and click on "Skip for now", to process the payment request.
Q - Where can I track if an influencer submitted their invoices and tax documents?
A - You can check if an influencer submitted their payment information and invoice in different ways:
On the payment dashboard: Simply select the influencer that you want.
