If you are using Outlook or Gmail:
Sometimes influencer responses won't show up immediately in the Software. If you received a reply from an influencer in your Gmail or Outlook but not in your Upfluence account, it's likely due to temporary delays. These can happen for several reasons, such as rate limitations or delays from Google's side.
However, these instances are rare. Upfluence has a system designed to automatically retrieve any missing or new emails after a few hours. This ensures all communications are accurately displayed in your account. If the issue persists, please check again after some time or contact our support team for further assistance.
If you are using Upfluence Mailing Provider:
If you're using Upfluence as your mailing provider but aren't receiving replies from influencers in your own account, there are two primary reasons to consider:
Email Is on a Bounce List:
This occurs if your inbox was unable to receive an email at least once, resulting in your email being added to a bounce list. This action prevents further emails from being delivered to your inbox.
If you suspect this is the case, you should contact our support team via live chat to investigate and potentially remove your email from the bounce list.
Issue with Large Attachments:
If only one specific reply hasn't shown up, it's possible the issue is related to the size of an attachment in the email. If the email contains an attachment that is too large for your inbox to support, it could prevent the email from being delivered. Review the size limits for attachments in your email settings to ensure compatibility.
Frequently Asked Questions
How long will it take for the missing responses to be displayed?
It typically takes between 3 - 4 hours for a missing response to appear. If the response is still not showing after this time, feel free to contact support via the chat feature.
After 4 hours my email is still missing, why is this happening?
We suggest verifying that your email integration is still connected. Here are a couple of articles that can help you achieve this:
How to connect my Gmail account to Upfluence?
For further assistance, please feel free to contact us by clicking on the "👤Talk to a person" option within our chat feature. We're here to help!