Sometimes influencer responses won't show up immediately in the Software. This is usually because it can take some time for email providers to notify us that a new response has been received.
However, we have a system in place that automatically collects missing or new emails after a few hours to ensure that everything is displayed correctly.
Frequently Asked Questions
Q - How long will it take for the missing responses to be displayed?
A - It typically takes between 3 - 4 hours for a missing response to appear. If the response is still not showing after this time, feel free to contact support at support@upfluence.com or via the chat feature.
Q - After 4 hours my email is still missing, why is this happening?
A - We suggest verifying that your email integration is still connected. Here are a couple of articles that can help you achieve this:
How to connect my Gmail account to Upfluence?
For further assistance, please feel free to contact us by clicking on the "Talk to a person" option within our chat feature. We're here to help!