If your email campaign stopped, it’s likely due to one of these three reasons:
Reason 1: Your mailing is currently paused
If your campaign is on pause, simply click "Start Sending." Your emails will be scheduled with a delay of 1 to 4 minutes between each message before being sent out.
Reason 2: Missing merge fields in influencer profiles
Some influencers in your mailing might be missing required merge fields.
How to check:
Go to the Inbox table view.
Find the Status column and filter by "Failed".
Check the error note in the Messages column for more details on the missing fields.
To fix this:
Add the missing merge fields to their profiles. Learn how to edit merge fields.
Once updated, click "Retry" to resend your emails.
Tip: If multiple influencers are missing values, it’s best to pause your mailing, update all profiles, and then restart the campaign.
3. You’ve reached your monthly email limit
If your emails are scheduled for the 1st of next month, it means you've hit our protection limit. You have two options:
Wait until next month when your email limit resets.
Contact our support team via live chat to request increasing your limit ((for free!).
This limit is in place to prevent spam and ensure proper email usage. If needed, our team can help raise it at any time so your emails send as planned.
Frequently asked questions
1. My emails weren’t sent, but I didn’t receive an error message
Your email might have been blocked due to attachment size limits:
Gmail: Attachments over 10MB won’t send.
Outlook: Attachments over 3MB won’t send.
If your email contains large files, try reducing their size before resending.
2. My emails still aren’t sending after a thread limit increase
If Upfluence support increased your thread limit but your emails still aren’t going out:
Pause all ongoing mailings.
Restart them in order of priority.
If the issue persists, reach out to via Live Chat for further assistance.