If you are here, it is because you have received an email that mentions that one of your mailings cannot be sent because of a specific error. Don't panic, most of these errors have solutions.

At the bottom of your mailing, you will find a list of errors. Please click on the respective error below to get more information:


Merge fields errors

Related errors:

  • field_missing

  • unknown_variable

Solution:

This means that one or more variables present in the content of your mailing are missing from the influencer profiles you wish to send these emails to. To solve this problem, simply add the missing merge fields to the influencer profiles. When this is done, you can restart your mailing.

If you want to know more about merge fields management:


Credentials errors

Related errors:

  • credential_disabled

  • invalid_credential

  • merge_field_error

  • credential_revoked

Solution:

This means that the integration with which you send your emails (Outlook or Gmail) has been disabled. To resolve this issue, please reconnect the disconnected email address in your integration settings and restart your mailing.


Promo code error

Related error:

promo_code_unavailable

Solution:

This means that your email contains the merge field {{promo_code}} but the influencer you wish to send your email to does not have a code assigned for the selected discount offer.

To resolve this issue, simply generate a code for the impacted influencer(s). When this is done, you can restart your mailing.

If you want to know more about discount codes:


Affiliate link error

Related error:

no_affiliation_link_generated

Solution:

This means that your email contains the merge field {{affiliate_link}} but the influencer you wish to send your email to does not have a code assigned for the selected discount offer.

You first have to select influencer(s) and generate or assign a discount offer. If you don't know how to do this, you can follow our guide here: How to create and assign discount codes to influencers in the IRM. When this is done, you can restart your mailing.

If you want to know more about affiliate links:


Third Party error

Related error:

third_party_exeption

Solution:

It means that your emailing provider is blocking email sending from Upfluence for a reason we don't know. Usually, your email provider sends you an email to inform you about the reason of the blocking. The situation is usually resolved 24 hours after the last email was sent.

More information about providers issues:

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