If you are here, it is because you have received an email that mentions that one of your mailings cannot be sent because of a specific error. Don't panic, most of these errors have solutions.
At the bottom of your mailing, you will find a list of errors. Please click on the respective error below to get more information:
Merge fields errors
Related errors:
field_missing
unknown_variable
Solution:
This means that one or more merge fields present in your mailing content are missing from the influencer profiles present in your mailing. To solve this problem, simply add the missing merge fields to the influencer profiles. Learn more on how to edit merge fields.
When you edited the missing value, you can click on "Retry" to send your email.
NOTE: If you have multiple influencers with missing value, it is best to pause your mailing and run it again once you added all the missing value
If you want to know more about merge fields management:
Credentials errors
Related errors:
credential_disabled
invalid_credential
merge_field_error
credential_revoked
Solution:
This means that the integration with which you send your emails (Outlook or Gmail) has been disabled. To resolve this issue, please reconnect the disconnected email address in your integration settings and restart your mailing.
Promo code error
Related error:
promo_code_unavailable
Solution:
This means that your email contains the merge field {{promo_code}} but the influencer you wish to send your email to does not have a code assigned for the selected discount offer.
To resolve this issue, simply generate a code for the impacted influencer(s). When this is done, you can click on "Retry" to send the email.
If you want to know more about discount codes:
Affiliate link error
Related error:
no_affiliation_link_generated
Solution:
This means that your email contains the merge field {{affiliate_link}} but the influencer you wish to send your email to does not have a code assigned for the selected discount offer.
You first have to select influencer(s) and generate or assign a discount offer. If you don't know how to do this, you can follow our guide here: How to create and assign discount codes to influencers in the IRM. When this is done, you can click on "Retry" to send the email.
If you want to know more about affiliate links:
Third-Party error
Related error:
third_party_exeption
Solution:
It means that your emailing provider is blocking email sending from Upfluence for a reason we don't know. Usually, your email provider sends you an email to inform you about the reason for the blocking. The situation is usually resolved 24 hours after the last email was sent.
More information about providers issues:
Outlook, 365, Hotmail, Exchange: https://help.upfluence.co/en/articles/5327103-outlook-integration-troubleshooting
If you have any additional questions, feel free to reach out to us at support@upfluence.com or through the chat!