Here are some common reasons why creators' posts might not appear on your stream report when you are checking it.

If your influencer posted within the last four days, their content might not appear immediately. Stream reports are updated at regular intervals, usually between 1 to 4 days. The update frequency can depend on several factors, including:

As we only have access to public data, if the creator's account is set to private, we cannot access it. You can verify this by opening the post URL in incognito mode without logging into the social media platform to see if you can view the post.

If the creator’s post contains content that violates the social media platform's guidelines, it may be removed or blocked, preventing it from appearing in your stream report. You can also verify this by opening the post URL in incognito mode without logging into the social media platform to see if you can view the post.

When tracking a specific list of influencers (e.g., from the content tab in a campaign), avoid using location filters unless absolutely necessary. If an influencer doesn’t tag their location or if the software can't detect it, their post won’t show up in the results.

When setting up a stream to collect posts from multiple platforms, make sure to select "Any" in the social media section.

To keep your social listening stream more precise, make sure to set up the field types with appropriate values, such as "Content," "Mention," etc.

Influencers must use the exact keywords you set up in the stream for their posts to be collected. Posts won't appear if there's a typo or if the influencer didn't use the specified keywords. In these cases, the content can't be manually added to your report either.

If you don't set specific start and end dates, the stream will collect posts from the past 6 months. The end date will automatically adjust to today's date, with the start date being 6 months prior. If you set custom start and end dates, this timeline will remain fixed.

Ensure that the post you are checking falls within the display date range set on the report page.

When you select a list while setting up your stream, only the influencers on that list at that moment are included. If you add more influencers later, they won't be automatically added to your selection. You'll need to re-select the list to include the new influencers.

We can only collect posts from influencers in our database. To check if an influencer is included, use our Chrome plugin. If they aren't in the database, click "Add influencer" to include them.

Learn more: How to add influencers using the Chrome plugin

Stories are private data, so we can only collect them if the influencer has connected their Instagram account to Upfluence.