If you don’t see certain influencer posts in your Stream report, there could be several reasons—ranging from platform restrictions to misconfigured settings. This guide breaks down the most common causes and how to check for them.

Posts may take 1 to 4 days to appear in the Stream, depending on:

Upfluence can only access public content. If a platform hides or removes a post for violating its community guidelines, or if it places restrictions due to the nature of the content (e.g., adult themes, regulated industries), that post becomes inaccessible to Upfluence.

Posts may not be collected if:

Instagram may block access to posts involving:

Check Instagram’s sensitive content policies or creator-controlled visibility settings.

Some creators limit their content visibility to followers or specific age groups.

Instagram:

These rules are enforced by Meta, and there’s no workaround via Upfluence.

Tiktok:

When setting up your Stream:

Upfluence only tracks posts that exactly match your defined keywords, hashtags, or mentions.

Double-check that you're using the correct field types for tracking (e.g., “Content,” “Mention,” “Hashtag”).

By default, the Stream captures posts from the past 6 months. If you’ve set custom dates:

Check your Stream’s display filters to ensure they cover the post’s publish date.

If you selected a list when setting up the Stream:

We can only track influencers present in the database.

To check:

Learn more: How to add influencers using the Chrome plugin

Stories are private data, so we can only collect them if the influencer has connected their Instagram account to Upfluence.

Due to X's recent changes, some X posts are no longer public, which prevents automatic collection. You can still manually import individual X posts by using their URLs.

Not all of these reasons may apply depending on your stream settings and campaign goals. After making updates or changes, allow 1–2 hours for the system to refresh and start collecting relevant content.