How do you calculate your Engaged Audience Real %?
We use several factors to check if an influencer's followers are real. Unlike platforms like TikTok and Meta, we can be more selective without worrying about mistakenly labeling real users as fake.
Our method is stricter. We base it on two ideas:
Fake accounts usually follow many others to seem valid.
Fake accounts rarely create content that attracts followers, meaning they have few followers themselves.
We apply a strict rule: if someone follows 10 times more people than are following them back, we might consider them not genuine. For example, if you follow 1000 influencers but only 100 follow you back, you could be flagged.
Why is your engaged audience information different from Instagram's?
The engaged audience information we provide might be different from what influencers see on their Instagram.
We focus on showing the audience that actively engages — those who like and comment on posts — reflecting a true picture of active followers. In contrast, influencers on Instagram see the total count of all their followers, regardless of their engagement level.
Do Archived Lists Get Excluded When I Select "Exclude All Lists" in Search Filters?
No, when you choose "exclude all lists" in the search filters, archived lists are not excluded. This is because archived lists cannot be selected with this option.
Why Don't I See Influencer Audience Data After 7 Days?
You might not see audience data for an influencer after 7 days for a few reasons:
Not Enough Posts: The influencer needs to have made at least 100 posts in the last 6 months for us to analyze their audience.
Not Enough Comments: If there aren't many comments, our software takes longer to analyze the audience, leading to data that's less reliable. The more comments there are, the quicker and more accurate the analysis.
Our AI analyzes the audience based on comments on the influencer's Instagram posts. It looks at each commenter's profile to figure out their age, gender, and location. Without enough data, we can't provide audience information.
What is a Response Score?
A response score measures how quickly an influencer replies to emails. This score helps you understand:
If an influencer has replied to an email sent from our platform and if we have the correct email address for them.
The average time it takes for an influencer to respond to emails.
How It Works:
Influencers who have responded to an email get a response score based on how quickly they reply:
Fast Response: They usually reply within 24 hours.
Medium Response: Their average reply time is between 24 and 48 hours.
Slow Response: They take more than 48 hours to reply or don't reply at all.
Can I change the order of your search results? How do you order your search results?
You cannot change the order of the search results. When you search, each influencer's profile is scored and ranked based on two key factors:
Audience Score: Influencers with a balanced number of followers—neither too many nor too few—are rated highest. It's like we grade on a curve, aiming for a sweet spot.
Relevance Score: This looks at how often they mention the topic you're searching for, both in total and as a proportion of all their content.
These criteria ensure that the influencers who show up first in your search results are not just popular but also closely related to what you need.
How Can I Find a Specific Influencer in order to Check Their Data and Possibly Add Them to My List?
To find and check data on a specific influencer, and then potentially add them to your list, here are two ways:
Use the Chrome Plugin: This is the best practice if you have direct access to the influencer's social media profiles, especially if you're unsure whether the influencer is in our database.
Use the Search Tool:
If you know the influencer's social media handle, you can use it as a keyword in the search tool.
Metrics Historicity in Search Results
The metrics you see for each profile are calculated from posts made in the last 90 days. If you don't see any metrics for a particular influencer, it's likely because they haven't posted anything during this period.
It shows that I reached my campaign limit, what should I do?
If you've hit your campaign limit, you can make space by archiving campaigns you no longer need. Just follow these steps:
Go to the dropdown menu.
Move your mouse over the campaign you want to archive.
Click the “Archive” button.
If you need to increase your limit, choose to talk to a person. Our support team wll assist you in raising your limit at our earliest possibility.
How frequently does the system update influencer data metrics such as engagement and followers?
Our system updates information about influencers, like engagement and followers, regularly. This can happen once a day or up to once every ten days. How often the updates happen depends on a few things:
Social Media Platforms: Certain platforms may receive updates more frequently due to their inherent dynamics and user engagement levels.
Influencer Activity: The level of an influencer's activity, including their posting frequency, can impact the update frequency, with more active influencers seeing more frequent updates.
User Engagement: Influencers who are part of a stream followed by one of our users or those who have their content actively monitored by our users may have their data updated more promptly to ensure relevancy.
Content Re-importation: If content is newly imported or re-imported into our system, it triggers an update to ensure the latest data is reflected accurately.
When do "Brand Mentions" on an Influencer's Profile Come From?
The "Top Brand Mentions" on an influencer's profile reflect the last 90 days. We order these brands based on how frequently they are mentioned, not by how recent the mentions are.
Are Brand Tags Considered as "Brand Mentions"?
No, "brand mentions" only include mentions in the captions. We do not count brand tags as "brand mentions."
Why have I reached my search/email/outreach limit when my account should be unlimited?
Even on accounts thought to be unlimited, we establish limits as a protective measure.
If you encounter this limit, please select the option to talk to a person. Our support team is ready to assist you in increasing your limit at the earliest opportunity.
Why am I getting a message about my monthly addition limit?
You're seeing this message because you've added influencers at a rate five times higher than your current plan allows.
For instance, if your plan lets you work with 250 influencers, you can add up to 1250 different influencers in a single month. "Different" means if you add, delete, and then re-add the same influencer, it only counts once toward this limit.
To fix this, you'll need to move to a higher plan as the message suggests. Sadly, it's not possible to increase this limit without switching your plan.
When will my monthly community limit reset?
Your monthly limit resets on the 1st of every month, following the calendar. This means that at the start of each new month, your ability to add influencers is refreshed according to your plan's allowance.
Why don't I have "User Management" in my Account Settings?
This is typically because your account is set up with only one seat. If you're supposed to have more, selecting the option to talk to person, our team will ensure we address your concern at our earliest opportunity.
How can I delete a user in my account?
You can't permanently delete a user, but you have the option to deactivate them. This stops their access without losing any account information.
Alternatively, you can reassign the account to a new person by updating the login email and the first and last name associated with the account. This approach ensures you retain valuable account data while managing user access according to your needs.
Do all members of my team have access to User Management?
Yes, every member of your team on the account can access User Management. This allows you to deactivate users or reassign them between teams as necessary.
Where can I manage my email notifications?
You can manage your email notifications in your account settings.
Just scroll down to the bottom of the General Information page, and you'll see a section labeled "Notifications." Here, you can adjust which email notifications you receive from us. Access this section directly by following this link: Manage Your Email Notifications.
If I remove an influencer from my account, will their tags and merge fields be retained?
Yes, if you remove an influencer from your Influencer Relationship Management (IRM) system, all their associated information, including email threads, tags, and merge fields, will be preserved.
This ensures you don't lose valuable data and insights even after they are no longer part of your active list.
How can I add tags to multiple profiles at once?
Navigate to your Influencer Relationship Management (IRM) system.
Choose the influencers you want to tag.
Click on “Add Tag(s).”
Select an existing tag or create a new one by typing directly into the box.
You can tag up to 1000 influencers in a single action, but you can repeat this process as many times as needed.
Why are there influencers in my IRM that I haven't added to any lists, emails, campaigns, or streams?
This could have happened for a few reasons:
Email Reveal: You might have clicked on “Reveal email” to check an influencer's email address, which automatically adds them to your IRM.
Live Capture Match: Influencers might have been automatically matched and added to your IRM through the Live Capture feature.
Plugin Addition: If you added influencers to the database using the chrome plugin, by clicking on "Add influencer", they would appear in your IRM.
These scenarios allow influencers to enter your IRM, ready for further action.
How can I find an influencer in my campaign dashboard or IRM?
Search by Media Name: Use the search bar to enter the media name of the influencer you're looking for. The media name is the one displayed at the top of their profile. For an even quicker search, try using the Upfluence Chrome extension. Note: If the influencer's name includes special fonts, it might not be recognized.
Email Filter: You can also use the email filter to quickly locate an influencer. Just type in their email address in the designated filter section.
How can I clear out my IRM/Community?
Navigate to the IRM Tool: This tool is designed to help you manage all the influencers in your community.
Select Influencers: Choose the influencers you wish to remove from your lists.
Delete Influencers: Click on the “Trashcan icon” to delete the selected influencers. You can remove up to 1,000 influencers from your IRM in one go.
Important Note: Removing an influencer from a list or deleting them from your campaign dashboard doesn't remove them from your community/IRM. To fully delete influencers from your Community, the IRM is the place to do this.
Why can't I download all the influencers in my IRM at once?
There are a couple of reasons why you might not be able to download all your influencers in one go:
Export Limit: You might have reached your export limit. Each account has a set limit on how many profiles can be exported within a certain timeframe.
Batch Limit: You can only export up to 800 profiles at a time. This limit is in place to prevent the creation of files that are too large, which could take a long time to load and possibly lead to errors during the download process.
The limit of 800 profiles per export is fixed and cannot be changed, ensuring that the download process remains manageable and efficient.
How does the search engine work regarding historical posts and keywords' historicity?
When you conduct a search in our tool, it analyzes all post content from the last 90 days across all influencers in our database. This includes posts on various platforms, and for YouTube, it specifically examines the video descriptions to find relevant keywords.
Does the search include comments made by the influencer on other accounts?
No, the search does not consider comments the influencer might have made on other accounts.
Do keywords include comments followers made on the influencer account?
No, the search for keywords does not include comments made by followers on an influencer's account.
This practice is to ensure compliance with GDPR regulations, as followers' comments are considered private data and must be treated with respect to privacy laws.
If I update the "Invoice address" in a campaign, will this update to the links I already sent?
Yes, updating the invoice address manually will update the invoice address in the payment request links, affecting both new ones and those already created in the campaign.
How long will the stats remain for a post in a stream?
The stats for a post will remain as long as the Stream is active, with no automatic deletion of content from the stream. However, it's important to note that the Stream will only update data for posts published within the last 90 days. Engagement data for posts older than 90 days will not be automatically refreshed.
Is it possible to integrate Gmail aliases/group emails?
No, integrating Gmail aliases/group emails is not possible at the moment.
How can I add people to a list from just having their email and no media URL?
If you have only one profile to add, you can Google the individual's details and add them through the Chrome extension.
If you have a long list of profiles to add but lack the URL to the influencers' profile pages, it's necessary to have the URL for adding them directly. In such cases, using Live Capture is suggested as an alternative approach.
How do different currencies show in the Software?
The software has a default currency set up within your account settings. An up-to-date currency converter is used to convert every amount from any currency to the default currency for every aggregated number in the software.
If an influencer releases a promo code and gets sales from different countries, how would it show in the software?
Orders are not tracked or filtered based on the country of origin. Every single order completed through a generated coupon code will be tracked and included in the conversion table without differentiation by country.
Is it possible to upload a hashed file of our email list?
Yes, uploading a hashed file of your email list can be done through our Support team.
How often are influencer’s emails updated?
There’s a rule that make sure email addresses are working. If we detect a bounce on a specific email address, we delete it from the database. Besides that, email addresses are not really updated when there’s an email available.
How often are posts from influencers added to the software?
Posts from influencers that are not being tracked on any Stream are updated every 5-10 days.
How do we differentiate an influencer who is simply spamming brand mentions?
We do not differentiate if an influencer is simply spamming brand mentions. However, such behaviors are fairly rare among professional creators.
Can we change the name reflected on the email?
Yes, you can change the name reflected on the email by altering the user name in the account settings. To do this, go to settings, change the first and last name, and then hit save.
Is an integration necessary for a product to be shipped to influencers?
Yes, an integration with your e-commerce shop is necessary to create a gifting order for your influencers directly via Upfluence.
Does Upfluence support any of the following SSO related protocols? SAML2, SCIM, OIDC / OAUTH2?
For SSO access to the software, Upfluence currently supports SSO with Microsoft Azure.
Is it possible to remove an end date from a stream that's already been running and capturing content?
Yes, it is possible to remove an end date from a stream that's already been running and capturing content. To do this, go to the settings of the stream, scroll down, and remove the end date at the "Tracking period" section.
Can a customer use GTM to inject the Upfluence Script?
Yes, a customer can use GTM (Google Tag Manager) to inject the Upfluence Script. However, if GTM does not inject the script in the correct place, it may fail to work as intended.
Will story contents be included when exporting a Stream report?
No, exporting a Stream report will only include the engagement data from the stream. No posts or story content will be downloaded.
I'm using my Shopify integration to track sales but I don't want to offer a discount, can I make a discount plan with a value of zero?
If you're using the Shopify integration to track sales but don't want to offer a discount, it's recommended to use the Upfluence Agnostic Sales Tracking service instead. This service allows for sales tracking without the necessity of offering discounts. For more information, you can refer to the article on Upfluence's help center: Upfluence sales tracking for any Website | Upfluence Help Center .
Can I sync products for a gifting campaign via Shopify if the product is hidden?
Yes, you can sync products for a gifting campaign via Shopify even if the product is hidden.
Is there a max capacity of products that can be available as gifts for influencers in one campaign?
No, there is no maximum capacity for the number of products that can be available as gifts for influencers in one campaign.
However, you are limited to adding 10 products for each import. You can repeat the import process as many times as needed.
Is it possible to work with an influencer for multiple campaigns and have the influencer keep their same discount code/affiliate links?
To avoid tracking issues, there needs to be one unique code per campaign, even if it's for the same influencer.
Can we set specific dates and times for the mailing to be sent?
Setting specific dates and times for the mailing to be sent is not possible at the moment.
Is there any conversion for paying out international influencers via PayPal integration?
All the fees are available here: https://developer.paypal.com/docs/payouts/standard/reference/fees/
Can you ensure that a discount code doesn’t end up on a third-party website?
Unfortunately, it's not possible to prevent a discount code from ending up on a third-party website, as controlling people's behavior is beyond our capability. One solution to consider is using the Upfluence Agnostic tracking system, which strictly tracks the sales of those who clicked through your links, offering a more controlled tracking environment.
How exactly do we calculate the "response time" of influencers?
The "response time" of influencers is calculated by averaging the time taken for influencers to respond each time they are contacted.
What does the "Was active: The last time the influencer was active." stand for in Search tool?
The "Was active" metric refers to the last time the influencer posted content on their social media platforms, and it is defined specifically for each social media platform.
Do you continue to track sales on archived campaigns?
Yes, we continue to track sales on archived campaigns.
Are refunded sales counted towards the influencers' commission when I use Upfluence tracking sales?
No, refunded sales are not counted towards the influencers' commission. Once a sale is refunded, its status is updated to "refunded," and its value in the sales tracking is changed to $0.00, generating no commission.
What does “You have reached your monthly addition limit” mean?
This message indicates that when adding and removing influencers from your community, there is a secondary limit in place. You cannot add more than 500% of your community size in terms of unique influencers within a month. This means that even if you stay under your community size limit, repeatedly adding and removing influencers can cause you to reach the monthly addition limit.
What do I need to be able to use the Upfluence Plugin?
To use the Upfluence Plugin, you need to be logged into a Google Chrome account.
Can the application form be sent to my influencers in different languages?
No, the application form cannot be sent in different languages at this time. However, the application rate has not been impacted for clients from different parts of the world.
Can we see the EMV (Earned Media Value) of individual posts?
Yes, you can see the EMV of individual posts by filtering down a stream.
Is there a way to bulk shortlist profiles in the campaign tab?
No, there is no way to bulk shortlist profiles in the campaign tab at the moment.
Will the emails sent through Gmail utilize Upfluence SMTP servers or my own IP address?
The emails sent through Gmail with an integration utilize Gmail's servers. To protect your sender score, it is recommended to use Upfluence's mailing system.
Is there a way to re-add the coding for discount codes/affiliate links to the publication instructions once they've been deleted?
Yes, there is a "Reset to default" option right next to the "Save" button that will allow you to re-add the coding for discount codes/affiliate links to the publication instructions.
Are there any limits for the influencer side panel PDF exports?
No, there are no limits for the influencer side panel PDF exports.
Can we sync more than one email address to an individual creator/influencer/profile?
Yes, you can:
Add an "Agent email" to automatically contact the influencer on multiple email addresses.
Also add as many CC/BCC as you need.
Is it possible to connect multiple PayPal accounts to my Upfluence account?
Yes, it is possible to add several PayPal accounts to your Upfluence account.
Are the URL links (affiliate links, tracked links) created on Upfluence valid permanently?
The validity of URL links (affiliate links, tracked links) created on Upfluence depends on the tracking plan set up, particularly if a time limit was set for your discount during campaign creation.
How can I offer customization options for a product to my influencers?
To provide customization options for a product to your influencers, follow these steps:
Add different customization points as separate products, each with its own options.
For instance, if one customization option is strap color, you can add a product named "strap" with color options 1, 2, and 3.
Repeat this process for all other customization options you wish to offer.
Manually create the order in Shopify with these individually listed customization options as separate products.
This method is a temporary workaround. Direct customization options for products are a feature that is planned to be implemented in the near future.
Can Twitch posts be added manually to a Stream?
No, the only type of content that can be manually added to a Stream report is livestreams.
Can an influencer select a product that is out of stock?
Yes, an influencer can still select a product that is out of stock because the API does not provide access to your product's stock levels. If an out-of-stock product is selected, the stock level will go into the negative.
How long does it take for sales to be reflected in Upfluence?
Sales are reflected in Upfluence almost instantaneously.
How can I know if an order is created through Upfluence for my influencers on Shopify and WooCommerce?
Orders created through Upfluence for your influencers on Shopify and WooCommerce are tagged as "upfluence-creator-compensation".
If an influencer is rejected on a list, will they still show up on new searches' result?
Yes, an influencer who is rejected on a list will still show up in new search results unless you choose to exclude the list when searching.
When I save creators' drafts from the side panel, is the picture quality compressed?
No, when you save creators' drafts from the side panel, the picture quality remains the same.
Is there a notification for Shopify in Upfluence when an order has arrived to the influencer?
No, there isn't a notification in Upfluence for Shopify orders when they have arrived at the influencer's location.
Why is my Klaviyo integration disconnected?
The Klaviyo integration may be disconnected if the credentials are revoked in Klaviyo or if an error occurs when Upfluence attempts to communicate with Klaviyo. This disconnection helps avoid any further issues.
If I open an influencer email through the mailing tool on Upfluence, will it show up as "read" on my Gmail inbox too?
No, it will not show up as "read" on your Gmail inbox if you open an influencer email through the mailing tool on Upfluence.
To what extent can ChatGPT/OpenAI use the email data? Is this data shared with OpenAI?
We send the emails to OpenAI only when the user clicks on "reply", not by default. Moreover, here is the data Privacy Policy of OpenAI :
"OpenAI will not use data submitted by customers via our API to train or improve our models, unless you explicitly decide to share your data with us for this purpose. You can opt-in to share data."
"Any data sent through the API will be retained for abuse and misuse monitoring purposes for a maximum of 30 days, after which it will be deleted (unless otherwise required by law)."
For more information: https://openai.com/policies/api-data-usage-policies
Is adding a contract to a campaign retroactive for influencers who have already applied?
No, adding a contract to a campaign is not retroactive. Only new applicants will be required to fill in the contract to apply.
Is the data available for historical periods such as for audience demographic evolution over time and historic reach?
No, the data for historical periods such as audience demographic evolution over time and historic reach is not available.
How are clicks tracked in a campaign?
Clicks in a campaign can be tracked using Upfluence's own bitly-equivalent service to shorten links, which allows for direct tracking. Alternatively, UTMs (Urchin Tracking Modules) can be used, enabling the clicks to be seen directly in Google Analytics.
Does Upfluence Chrome Plugin work on mobile?
No, the Upfluence Chrome Plugin works only on PC/Laptop.
How does sales data convert to a single currency in the sales generated on the homepage and how does the conversion work?
The conversion to a single currency for sales data on the homepage is based on the default currency setting in your account. You can set this currency in your account settings.
I deleted a draft from a creator by mistake. Is there a way to recover it?
Unfortunately, there is no way to recover a deleted draft from a creator. You would need to send an email to the influencer and request the draft again.
Are we able to merge influencer profiles if they are already in the platform?
Yes, you can merge influencer profiles that are already in the platform via a CSV file:
How are Magento orders tagged when shipping out products to creators?
When shipping out products to creators via Magento, there is no specific field tagged, and there is no direct mention of Upfluence.
Can I integrate a private email or an email from another provider other than Gmail/Outlook to Upfluence?
While it's technically possible to use Outlook as the interface for a private email or an email from another provider, this approach often leads to errors with the mailings. To avoid these issues, it's recommended to integrate directly with Outlook and Gmail, as Upfluence's integrations are specifically designed for these providers.
Is it possible to make the same discount code for one influencer in different Shopify Shops?
Yes, if they are entirely different shops, meaning different integrations, it is possible to use the same discount code for one influencer across these shops. However, if it concerns the same integration, there's no need to create more than one code.
How do I find influencers older than 60+?
To find influencers older than 60+, you can add the keywords "60+" and modify the age bracket to "35-54" in the search parameters. This approach helps narrow down the search to potentially include older influencers.
How many Zaps does influencer matching use through Zapier?
Zapier uses one Zap per email for influencer matching, regardless of whether the individuals are influencers.
How is the total value commission calculated on an order, and is there an option for me to include/exclude shipping costs in the calculation of the affiliates' commission?
The commission is calculated based on the total order value. While calculating the shipping costs, you can determine them based on the number of sales and then adjust the commission percentage accordingly. This allows you the flexibility to include or exclude shipping costs from the commission calculation.
Can I manually modify any unwanted order that has been generated through a discount code on Upfluence?
Yes, you can manually deny individual conversions in the workflow performance tab, which will also exclude the influencer conversion.
Is it possible to integrate the same email address for two different accounts?
Currently, it is not possible to integrate the same email address for two different accounts. However, if the users are part of the same company, they can share access with one another.
Can a brand with an IG account create a Creator Space account and upload stories to themselves to a stream?
Yes, if you have an IG account, you can create a Creator Space account on Upfluence, connect your IG account to it, and add your social media profile to the stream. This allows you to upload your stories to the stream, as it populates stories based on the Instagram account connected to the Creator Space account.
How are you able to track or confirm that an email was opened and read?
Tracking and confirming that an email was opened and read is possible because the email content includes a script that provides this information.
If I use Acumatica to manage their inventory on Shopify, will I have any issues with 1-click shipping?
Using Acumatica for inventory management on Shopify, which primarily facilitates fulfillment-related automations and is an app within Shopify itself, should not cause any issues with 1-click shipping.
How do we track Shopify affiliate links vs how we track Shopify discount codes?
Shopify affiliate links and discount codes are technically tracked in the same way. The Shopify link applies the code, enabling the tracking mechanism to function identically for both.
Can we create the same discount code, and give the exact same code to various influencers in the same campaign? Can Upfluence distinguish between each different influencer to track their individual sales if the code with the same pattern is used?
No, Upfluence cannot distinguish between different influencers if they all use the exact same discount code. Each creator should have their own unique code attributed to them individually to accurately track their individual sales.
Can we generate unique codes per influencers for one campaign to promote product A, and then create the exact same code pattern for another campaign to promote Product B, for example? Would Upfluence distinguish the codes per campaign?
Using the same tracking plan and code pattern for multiple campaigns is technically possible, but it's advised against because it can cause complications with tracking sales and managing payments. It's better to generate unique codes for each campaign to ensure clarity and accuracy in tracking.
If I am using a CMS that isn't integrated with Upfluence but is integrated with Zapier, is a tracking plan for the affiliate links still possible?
Tracking plans for affiliate links are not available via Zapier, which only supports Live Capture.
However, you can use Upfluence's Agnostic Sales Tracking (AST) to track the sales in such cases. This allows for integration with systems not directly supported by Upfluence through the use of alternative methods.
When the order is created in Shopify, does it choose a shipping method, and does the phone number sync over to Shopify as well?
Yes, when an order is created in Shopify via Upfluence, the fulfillment process, including the choice of shipping method, is determined by the store's specific rules, which can vary based on factors like product type or destination location.
Importantly, orders created through Upfluence will include a phone number in the shipping address, ensuring that all necessary contact information is synced over to Shopify.
Is LDA based solely on Instagram?
Yes, the Lifestyle Demographic Analysis (LDA) is based solely on Instagram. It focuses on the engaged audience of Instagram and identifies influencers with at least 71.6% of their followers being above the age of 21.
When selecting "Has a blog" in the search - what blog platforms does that include?
Selecting "Has a blog" in the search criteria is designed to be inclusive of all types of blogs, regardless of the platform they are hosted on. This broad category encompasses a variety of blogging platforms and personal websites where influencers might share content.
Is there a limit with exporting posts from the monitor dashboard?
No, there is no limit to exporting posts from the monitor dashboard.
When an influencer has likes hidden, can we still see this info in the side panel, or is it hidden for us as well?
It is hidden for us as well, as Upfluence only has access to information that is publicly available on Instagram, including like counts.
I’m inquiring about the feasibility of appending my own UTM parameters to the generated affiliate links (AST) to monitor details like the influencer's team affiliation and the sales channel. Is this technically achievable?
Yes, it is technically achievable. When setting up a tracking plan for AST (Agnostic Sales Tracking), you have the option to activate UTM parameters and customize them to your needs for source, medium, and campaign attribution.
Are email notifications for the stream sent out once a day or every time a post gets added in?
Email notifications for the stream are sent out once a day at 4 PM CET to avoid spamming. This means you'll receive a daily summary rather than an immediate notification for each post added.
If I reject influencers on a list I make, and I don't want to see them in future results I get on the platform, when I select the list to exclude section, do I still get those influencers in future results/new lists?
When you use the search filters to exclude specific lists from your search results, both accepted and rejected influencers in those lists will be excluded from appearing in future search results. This means you will not see those influencers in future results or new lists.
If I want to use AST but before the credit card is charged there is a 7-day trial, would there be a “pending” or “pause” on the conversion in the performance tab?
Conversions will be marked as paid because Upfluence does not have access to your backend to see trial periods or pending charges.
However, you have the option to manually reject individual conversions (sales) if necessary, such as during a trial period before the credit card is charged.
If there is a guest checkout option (enter email first), can AST still work for me?
Yes, AST (Agnostic Sales Tracking) can still work for you under the condition that you have the ability to paste the tracking script both on the checkout page (to track the orders) and across the whole website (to identify the user). This setup ensures that AST can effectively track and attribute sales to the correct influencers.
If I temporarily "turn off" my influencer’s codes in Shopify, specifically during the holidays and other times where I have site-wide discounts, can Upfluence still track those sales through the affiliate link, or does the code have to be active?
The discount codes need to be active for Upfluence to track the sales through them. If the codes are turned off, Upfluence will not be able to track those sales, even if the affiliate link is used.
Regarding tracking of UTM, are there any cookies' exemptions? Are we able to track a sale even if the visitor didn't accept the cookies?
Upfluence's Agnostic Sales Tracking (AST) operates without relying on cookies; it utilizes a method known as "fingerprinting" to track sales. This allows for tracking in scenarios where a visitor may not accept cookies. UTM tracking and AST use different methodologies, with AST designed to function independently of cookie acceptance.
What type of API connections does Upfluence have with the social platforms? Are they Open API connections or Partner API connections?
Upfluence does not use direct API connections to social platforms for the purpose of gathering third-party or proprietary data. The data collection and analysis are achieved through alternative methods that do not rely on Open API or Partner API connections.
Why is there an ER% discrepancy between your platform and other platforms online?
The discrepancy in Engagement Rate (ER%) between Upfluence and other platforms may occur because Upfluence calculates and aggregates the engagement rate over the last 90 days. This timeframe for calculation might differ from the methods used by other platforms, leading to variations in the reported ER%.
I'm a little concerned about the popup that the Chrome plugin requires to change all your data on all websites. Can you please clarify what this can do?
The permission prompt to "change all your data on all websites" is a standard requirement for many browser extensions, not just Upfluence. This permission allows the extension to function properly across various websites, including interacting with web pages in ways necessary for the extension's features.
However, it's important to note that reputable extensions, including Upfluence, use this permission responsibly and within the scope of their intended functionality. For more detailed information on permissions and data handling, it's advisable to consult the specific documentation or support resources provided by the extension.