If your bank account can’t receive a payout for any reason, the funds are sent back to your Upfluence Pay account. When this happens, an error message from Stripe can be checked by our tech team with details about why the payout failed (e.g., incorrect bank details or a closed account). It may take up to 5 business days for your bank to return the payout and notify us of the issue.
If you're unsure why your payout failed, our support team can help you check it out! Just reach out via live chat.
Fixing a failed payout
To resolve the issue, update your payment information in your Upfluence Pay account. Once your details are corrected, Stripe will automatically retry the withdrawal.
Updating your payout details 🏦
If you need to update your connected bank account or debit card, follow these steps:
Go to your Payment dashboard and click the Manage button in the Upfluence Pay box on the right side.
You’ll be redirected to Stripe, where you'll need to verify your identity using a 6-digit code sent to your registered phone number.
Once logged in, click the user icon in the upper right corner to access Your Account.
Scroll down to Payout details
Click Edit to update your payment details.
Click Add Bank account to add a new withdraw method.
Once your details are corrected, Stripe will automatically retry the withdrawal.
Frequently asked questions
Can I delete my bank details from Upfluence Pay (Stripe)?
No, you cannot delete your bank details entirely, but you can replace them with updated information.
I already have a Stripe account. Can I connect it to Upfluence Pay?
No, Upfluence Pay only works with Stripe Express, which is different from a standard Stripe account.