You don’t need to request your money. Once a brand pays you, it’s sent to your bank account automatically, and there are no limits and no fees on withdrawals.
When your money arrives
Your payment travels in two stages.
First, the brand’s payment reaches your Upfluence Pay account. This takes 5 days (120 hours). If you’d rather not wait, you can get paid instantly for a 5% fee.
Then your Upfluence Pay account sends the money to your bank. This happens automatically every day, and how long it takes from there is down to your bank. Neither Upfluence nor Stripe can speed it up.
Where your money goes
You can have one payout method connected at a time, either a bank account or a debit card where available.
To add or change it, go to Settings > Payout details in your Upfluence Pay account, then click Add bank account, or Edit to replace the one you’ve already added.
🚨 Important: Always double-check your IBAN or account number before confirming. Transfers sent to the wrong account cannot be reversed.
Which currency you’ll receive
You’re paid in your own currency, based on the country you selected when you created your account. If you’re in Canada you receive Canadian dollars, if you’re in Australia you receive Australian dollars, whatever currency the brand paid in. The conversion happens automatically.
This is why your bank account needs to accept that currency. If it doesn’t, your bank will refuse the transfer. The same goes for the name on the account, which needs to match the name on your Upfluence Pay account. See How to create and set up your Upfluence Pay account for the details.
Checking on a payment
Note: Withdrawals are automatic and processed on a 24 - 72 hour rolling basis after a payment is made. You do not need to manually initiate a withdrawal.
Go to your Payment dashboard and click the Manage button in the Upfluence Pay box on the right side.
You’ll be redirected to Stripe, where you'll need to verify your identity using a 6-digit code sent to your registered phone number.
Navigate to Balance > See Details to view your payout details and expected payout date.
If a payout doesn’t arrive
Your money isn’t lost. When your bank refuses a transfer, the amount goes back to your Upfluence Pay balance and is sent again once your details are corrected.
Go to Settings > Payout details and check two things:
Your bank account accepts your currency
The name on your bank account matches the name on your Upfluence Pay account.
Fix whichever is wrong and the payment will go out again on its own.
FAQs
1. I haven’t received my funds, what should I check?
Your payment moves in two stages:
Brand to your Upfluence Pay account. Takes 5 days. Check it in Creator Space > Payments.
Your Upfluence Pay account to your bank. Automatic once stage 1 is done. Check it in Balance > See Details.
If stage 1 is done and nothing reached your bank, check Settings > Payout details. Your bank refuses the transfer if the account doesn’t accept your currency or the name doesn’t match. Fix it and the payment goes out again.
2. Do I have to reach my goal in order to withdraw funds?
No, goals are completely optional and do not affect payouts in any way.
3. Can I withdraw part of my balance?
No, since withdrawals are automatic, you cannot choose a specific amount to withdraw.
4. Can I connect multiple bank accounts or split my payments?
No, you can only connect one bank account or debit card at a time. Splitting disbursements between different payout methods is not supported.
5. Are bank transfers secure?
Bank transfers are processed using Stripe Connect, which provides one of the most secure and reliable ACH transfer services available. Stripe undergoes a PCI Level 1 Service Provider evaluation each year, the most stringent level of security certification available in the payments industry.