Upfluence Pay lets you easily pay influencers in one click and gives you in-depth visibility over your budget. Upfluence Pay is powered by Stripe and payments are processed using Stripe Connect, which provides one of the most secure and reliable payment services available.
Step-by-Step Guide
I. 🪄 Creating Your Upfluence Pay Account
1️⃣ Navigate to Account Settings:
Go to the Integration Page and find the "Payment" section.
2️⃣ Request Access:
You will find an Upfluence Pay option. Click on the “Contact us” button to request access from our Support team.
3️⃣ Set Up Your Account:
Once access is granted, the “Contact us” button will change to “Set up”. Click on the “Set up” button.
Enter an account name and click on “+ Create.”
IMPORTANT
If you are not able to create an Upfluence Pay account, this means that the feature is not enabled on your account yet. Please contact our customer support to find out more.
Some businesses are not eligible for Upfluence Pay. Find out more about Stripe prohibited and restricted businesses: 🔗 Prohibited and Restricted Restricted Business List - FAQs
II. 💰 Add funds to your Upfluence Pay account
Once your account is created, you can add funds to pay creators. Follow these steps:
1️⃣ Click on the 'Add Funds' button:
2️⃣ Choose your preferred funding method:
✅ Credit Card: Faster fund processing with reduced steps.
✅ ACH Direct Debit: Faster option for US companies compared to Wire Transfer.
✅ Wire Transfer: Suitable for companies outside the US.
3️⃣ Select the desired amount of funds to add and check the fees you will pay:
Be aware of Stripe's funding limits when deposit money via ACH or wire transfer. Our system will automatically block any transfers that exceed these limits, and we’ll notify you of your specific limits so there are no surprises 👇.
4️⃣ Proceed with the payment:
✅ For Credit Card: Stripe can take up to 3 days to validate the transaction and make it available for creators' payments.
✅ For Wire Transfer: You'll receive a bank information to which you need to send your funds.
✅ For ACH Direct Debit: You'll be redirected to a payment page for processing.
💡 Tip:
Include the reference/memo code in your wire transfer so we can identify your payment. Without this information, Upfluence will not be able to identify your payment, and it may take longer to process.
In order for funds to be available within your Upfluence Pay account, a transaction must be created within Upfluence with the total amount of funds that were transferred via Wire Transfer or ACH Direct Debit.
III. 🧐 Checking your transaction history
After making a deposit, you can check your payment history by clicking on the "Transaction details."
✔️ View your deposit history, including the type of deposit used.
✔️ Check the statuses (Pending, Available Soon, Succeeded, Failed) and fee breakdowns.
IV. Sharing Upfluence Pay Account with Your Team
As other integration, you can share your Upfluence Pay Account by:
1️⃣ Click on the three little dots at the end of the integration you wish to share.
2️⃣ A pop-up window will open. Here, select the users or the team you want to share your integration with.
3️⃣ Confirm your choice by clicking on "Share".
🤔 Frequently Asked Questions
1. In order to use Upfluence Pay, my finance team is requesting an invoice for pre-payment. Is that possible?
Yes, it is possible to request an invoice for Upfluence Pay. To do so, you can request a pre-payment invoice to billing@upfluence.com. Once we receive this email, it can take up to 2-3 business days to create the invoice and send back to you.
2. Do my influencers need to have a stripe account to be paid through Upfluence Pay?
Creators will have to create their account from the creator space, here steps they have to follow: Creators: Upfluence Pay — How to create my Upfluence Pay account? | Upfluence Help Center
3. Can I have multiple Upfluence Pay accounts?
Yes, you can have an unlimited number of Upfluence Pay accounts.
Go to your account settings (Integrations), find the Payment section, click on the “+ Add Account” button, select the Upfluence Pay option, enter an account name, and create the new account.
4. When creating teams under user management, is it possible to set restrictions for certain Upfluence Pay accounts?
Yes, Upfluence Pay accounts can be customized in terms of access. You can decide to share an account with a single user, one or multiple teams, or the whole account. Users only see the payment requests and balances linked to the campaigns they have access to.
5. Can I have multiple budget within the same Upfluence Pay account?
No, but you can create one Upfluence Pay account per budget. This lets you select the account you want to use to pay creators and target a specific budget for each payment.
6. Can I close my Upfluence Pay account?
Yes, please contact our support team via the Intercom chat to close your account.
7. Is there a minimum balance for Upfluence Pay?
No minimum balance, you can add the funds you want base on their needs/what you need to pay to creators.
8. When Add funds via Credit Card, is there a limit regarding the number of payments that can be made?
The limit for credit card payments for a single charge is $999,999.99. There is no daily or weekly limit.
9. What are the accepted cards?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay payments from customers worldwide.