The performance table provides an efficient way to track your creators’ performance through coupon code/affiliate link conversions.
Where can I see sales generated by creators?
You can view creator sales details in two ways:
Performance tab: Access sales for a specific campaign in the Orders table of the Performance tab.
Download all sales: Export sales data across all campaigns via the home page.
1. Performance tab:
In the Performance - Orders table, all sales associated with a campaign are displayed in one place.
Each sale includes a live status:
Paid, Canceled, or Refunded
These statuses update in real time, helping you track the progress of each order.
Export sales details by selecting the records you want and clicking "Export".
Managing conversions
Rejecting a conversion
Go to the Performance tab.
Find the "Conversion Approval" column.
Click "Reject" next to the conversion you want to exclude.
The status changes to "Rejected", and the total commission for the creator updates accordingly.
Re-approving a conversion
Go to the Performance Table.
Click the "Undo" button next to a rejected conversion.
The status changes to "Approved", and the creator’s total commission reflects the updated amount.
Note: By default, tracked paid conversions are listed as "Approved."
2. Download all sales
Use the "Download" button next to the Total Sales Generated metric.
This exports a report of all sales from the integrated e-commerce store, filtered by the selected time range.
The file includes a "Campaign Name" column to identify the source of each sale.
Frequently asked questions
1. Can I see sales from influencers who were deleted from my campaign?
No, the Performance tab only shows sales from influencers currently in your campaign. Sales data from deleted influencers will not be visible.
2. Why do sales result in the Community app not match the total sales on the Campaign home dashboard?
The Campaign home dashboard includes sales from all influencers, even those who have been deleted from your Community.
The Community(IRM) app only displays sales from influencers still in your Community, which is why the numbers may differ.
3. If an influencer's promo code generates sales from different countries, how is it displayed in Upfluence?
Orders are not tracked or filtered by country. Every sale made using the influencer’s discount code is recorded in the conversion table, regardless of location.
4. How long does it take for sales to be reflected in Upfluence?
Sales are reflected in Upfluence almost instantaneously.
5. How does sales data convert to a single currency in the sales generated on the homepage and how does the conversion work?
The conversion to a single currency for sales data on the homepage is based on the default currency setting in your account. You can set this currency in your account settings.
6. Can I manually modify any unwanted order that has been generated through a discount code on Upfluence?
Yes, you can manually deny individual conversions in the campaign's performance tab, which will also exclude the influencer conversion.
7. Are refunded sales included in influencer commissions?
No, refunded sales do not count toward an influencer’s commission. Once an order is refunded:
Its status updates to "Refunded."
Its value changes to $0.00 and generates no commission.