Instagram Stories are private by default, so Upfluence can only track them once creators actively share their data. There are two ways to make that happen: automatic tracking (recommended) or manual uploads.
Option 1: Automatic Stories tracking (recommended)
This is the most reliable and efficient approach, especially if you're working with multiple creators at once.
What you’ll need:
The creator must have a professional Instagram account (Creator or Business)
They must connect their Instagram account to Upfluence
They must use the correct keywords or mentions in the Story caption
You’ll need to set up the Stream or Campaign Content tab in advance
Steps:
Invite creators to connect their Instagram account
Only professional accounts can be connected
Share this guide with them: How to automatically sync my Instagram Stories
Need help inviting them? Check out: How to invite creators to connect their Instagram accounts
Share your keywords and mentions
Let creators know which hashtags or mentions they need to include in their Stories. For example:#Running(tracked as a hashtag)@mybrand(tracked as a mention)
Set up your Stream or Campaign
Go to the Content tab
Choose "Story" as a post type
Add your hashtags and mentions using the right field types:
Select “Hashtag” and enter the keyword (e.g.,
Running)Select “Mention” and enter the handle (e.g.,
mybrand)
Note: Keywords must be exactly as shared, any typo or missing symbol will prevent tracking.
Important: Connection duration
An Instagram connection via Creator Space lasts 90 days. After that, the creator needs to reconnect their account to keep Stories tracking.
Two Story types that can't be tracked automatically
Even with a valid connection and the right keywords, two Story types aren't available through automatic tracking:
Reshared Stories
Q&A answer Stories
This is a platform-level limitation, it's not related to how the Story was tagged or set up. If a creator posts either of these, the only way to capture it is through a manual upload (see Option 2 below).
Option 2: Manual Stories tracking
If a creator didn’t connect their account before posting, no worries, they can still manually upload their Stories and performance metrics after the fact.
Steps:
Ask creators to upload their Stories manually
They can upload Stories and performance metrics in Creator Space
Share this guide with them: How to manually upload Instagram Stories
Remind them to include keywords or mentions
Just like with automatic tracking, keywords need to be in the Story caption. Be sure to provide them with the correct ones (e.g.,#Running,@mybrand).Set up your Stream or Campaign Content tab
Add your expected keywords and mentions before importing begins. The system won’t be able to import Stories that don’t include one of your predefined keywords.