1. How can I determine who added an influencer into our community?
Navigate to the Community App: Start by going to the Community App section within Upfluence.
Access Manage Fields: Look for and select the “Manage Fields” to customize the information displayed.
Display Owner Column: Ensure the “Owner” column is displayed. Enabling this column will show who uploaded the influencer's profile to the database.
2. What does “You have reached your monthly addition limit” mean?
This message indicates that when adding and removing influencers from your community, there is a secondary limit in place.
You cannot add more than 500% of your community size in terms of unique influencers within a month. This means that even if you stay under your community size limit, repeatedly adding and removing influencers can cause you to reach the monthly addition limit.
To "fix" this, you'll need to move to a higher plan as the message suggests. Sadly, it's not possible to increase this limit without switching your plan.
3. When will my monthly community limit reset?
Your monthly limit resets on the 1st of every month, following the calendar. This means that at the start of each new month, your ability to add influencers is refreshed according to your plan's allowance.
4. If I remove an influencer from my account, will their tags and merge fields be retained?
Yes, if you remove an influencer from your Community system, all their associated information, including email threads, tags, and merge fields, will be preserved.
This ensures you don't lose valuable data and insights even after they are no longer part of your active list.
5. How can I add tags to multiple profiles at once?
Navigate to your Community
Choose the influencers you want to tag.
Click on “Add Tag(s).”
Select an existing tag or create a new one by typing directly into the box.
You can tag up to 1000 influencers in a single action, but you can repeat this process as many times as needed.
6. Why are there influencers in my community that I haven't added to any lists, emails, campaigns, or streams?
This could have happened for a few reasons:
Email Reveal: You might have clicked on “Reveal email” to check an influencer's email address, which automatically adds them to your community .
Live Capture Match: Influencers might have been automatically matched and added to your community through the Live Capture feature.
Plugin Addition: If you added influencers to the database using the chrome plugin, by clicking on "Add influencer", they would appear in your community.
These scenarios allow influencers to enter your community, ready for further action.
7. How can I find an influencer in my campaign dashboard or community?
Search by Media Name: Use the search bar to enter the media name of the influencer you're looking for. The media name is the one displayed at the top of their profile. For an even quicker search, try using the Upfluence Chrome extension. Note: If the influencer's name includes special fonts, it might not be recognized.
Email Filter: You can also use the email filter to quickly locate an influencer. Just type in their email address in the designated filter section.
8. How can I clear out my Community?
Navigate to the Community App: This tool is designed to help you manage all the influencers in your community.
Select Influencers: Choose the influencers you wish to remove from your lists.
Delete Influencers: Click on the “Trashcan icon” to delete the selected influencers. You can remove up to 1,000 influencers from your community in one go.
Important Note: Removing an influencer from a list or deleting them from your campaign dashboard doesn't remove them from your community. To fully delete influencers from your Community, the Community App is the place to do this.
9. Why can't I download all the influencers in my Community at once?
There are a couple of reasons why you might not be able to download all your influencers in one go:
Export Limit: You might have reached your export limit. Each account has a set limit on how many profiles can be exported within a certain timeframe.
Batch Limit: You can only export up to 800 profiles at a time. This limit is in place to prevent the creation of files that are too large, which could take a long time to load and possibly lead to errors during the download process.
The limit of 800 profiles per export is fixed and cannot be changed, ensuring that the download process remains manageable and efficient.