There is a fixed gap of 3m45s between each email. This measure is in place to prevent your emails from being flagged as spam by avoiding sending out too many emails in a short period.

When multiple mailings are running simultaneously using the same Gmail account, this delay applies across all mailings. Consequently, your emails are queued and scheduled to be sent out later.

👉🏻 Gmail or Outlook Users:

No, you cannot change the time between each email delivery. There is a fixed gap of 3 minutes and 45 seconds between each email. This measure is in place to prevent your emails from being flagged as spam by avoiding sending out too many emails in a short period.

👉🏻 Upfluence Mailing Provider Users:

Similarly, you cannot alter the timeframe between emails. Upfluence automatically sends out emails every minute. This is designed to increase the deliverability rate and prevent emails from being flagged as spam.

In both cases, the set time intervals are integral to maintaining email deliverability and ensuring that your communications are not perceived as spam by email providers.

We parallelize the scheduling per email address. This means if you have two email addresses, each will have its own individual scheduling.

If your emails are not being sent and you're not receiving any error messages, there could be a couple of reasons behind this issue:

✅ Attached Files Size Limit:

✔️ Gmail Users: Attachments over 10MB are not supported. If your email includes files larger than this limit, it will prevent the email from being sent.

✔️ Outlook Users: The size limit for attachments is even smaller, at 3MB. Exceeding this limit will stop your email from being dispatched.

✅ Scheduled Emails:

If you notice your emails are scheduled for the 1st of the next month, it indicates you've reached a protective limit set on all accounts.

This measure is in place to prevent potential abuse or spamming behaviors. There's no need to worry; simply contact one of our support agents via the live chat and we will work to remove this limit at our earliest possibility, ensuring all your emails are sent as intended.

In either scenario, addressing the specific cause — whether it's reducing the size of attachments or contacting support to lift the protective limit — will help resolve the issue and ensure your emails are successfully sent.

If you've noticed that your emails are still not being sent out even after the Upfluence support team has increased your thread limit, here's what you need to do:

By following these steps, your emails should start being sent out according to your new thread limits. If issues persist, contacting Upfluence support for further assistance is advisable.

If you're using Upfluence as your mailing provider but aren't receiving replies from influencers in your own account, there are two primary reasons to consider:

✅ Email Is on a Bounce List:

This occurs if your inbox was unable to receive an email at least once, resulting in your email being added to a bounce list. This action prevents further emails from being delivered to your inbox. If you suspect this is the case, you should contact the support team to investigate and potentially remove your email from the bounce list.

✅ Issue with Large Attachments:

If only one specific reply hasn't shown up, it's possible the issue is related to the size of an attachment in the email. If the email contains an attachment that is too large for your inbox to support, it could prevent the email from being delivered. Review the size limits for attachments in your email settings to ensure compatibility.

If you received a reply from an influencer in your Gmail or Outlook but not in your Upfluence account, it's likely due to temporary delays. These can happen for several reasons, such as rate limitations or delays from Google's side.

However, these instances are rare. Upfluence has a system designed to automatically retrieve any missing or new emails after a few hours. This ensures all communications are accurately displayed in your Upfluence account. If the issue persists, please check again after some time or contact Upfluence support for further assistance.

Emails will continue to be sent to an influencer's previous email address if you are using an existing email thread. To ensure emails are sent to the updated email address, you need to create a new email thread.

No, you cannot change the sender in a shared email thread. Upfluence requires all emails to be in the same thread to display them correctly, which means the sender cannot be altered for individual emails within that thread.

This error occurs because the influencer's email address, or the email address before you changed it, does not contain a domain extension like ".com" (or something similar) or has a "hidden space" in it.

To avoid having to change your email address each time you create a new mailing campaign, follow these steps:

By setting your personal business email as the default, it will automatically be used for new mailing campaigns, eliminating the need to change it manually.

The Upfluence mailing provider works by creating a new email address for each email thread initiated. When an influencer receives an email, it comes from an address that ends with @software.upfluence.co.

Similarly, when the influencer replies, their response is forwarded to the email address you used to log into your account.

The sender's address for these replies also ends with @software.upfluence.co, ensuring consistent communication tracking within the platform.

Yes, you can change the first part of the email address used by Upfluence's mailing provider by changing the email you use to log in. Upfluence generates a new email address for each email thread, using the first part of your login email and appending "_string of letters & numbers" + "@software.upfluence.co" to it.

However, once a campaign has started, you cannot change the email used to send emails. To use a new email, you must create a new campaign or new mailing.

Remember, the email sender cannot be changed once a mailing has begun.

No, it will not show up as "read" on your Gmail inbox if you open an influencer email through the mailing tool on Upfluence.

Tracking and confirming that an email was opened and read is possible because the email content includes a script that provides this information.