How Many Inboxes Can I Connect with the Gmail or Outlook Integration?
You can connect an unlimited number of inboxes by integrating your Gmail or Outlook email in your account settings under the "Integration" section.
Am I able to integrate Gmail aliases/group emails?
No, integrating Gmail aliases/group emails is not possible at the moment.
What happened when my Gmail account got blocked after sending some not much emails via the mailing tool, despite having a 2k email limit on GSuite?
Your Gmail account was likely blocked because multiple recipients reported your emails as spam. When GSuite receives notifications that emails are marked as "Spam" multiple times, it tends to block the sender's account to protect its users.
What should I do if my email is tagged as spam?
Immediately stop the mailing to prevent further spam reports.
Wait for 24 hours and use your email as usual to reset its reputation.
Improve and recreate the mailing, then send it to influencers who have not yet received the email.
If your account remains blocked, it may be due to your email's IP having a bad reputation, often seen with new or long-inactive email addresses. You can request your Email Service Provider (ESP) to change your IP or switch to a new email.
How can I prevent my Gmail account from being blocked again?
Read and follow ESP guidelines carefully to avoid being tagged as spam.
Avoid lengthy subject lines, using images in the email body, and trigger words that could lead to spam classification.
Familiarize yourself with and avoid using trigger words in your emails.
Understand and practice warming up your IP address. Gradually increase the volume of emails sent out to build a good sending reputation.
Remember, the key to avoiding blocks and spam tags is to progressively build your email activity and adhere closely to best practices and guidelines set by email service providers.
How to warm up an email address?
Start by sending a small number of emails and gradually increase the volume. For example, send 20 emails on the first day, 40 on the next, etc. It's crucial to slowly increase the number of emails to avoid triggering Gmail's spam filters again. Also, consider modifying your email content to appear less commercial or spammy.
How many Gmail accounts can I connect to one Upfluence account?
There is no limit on the number of Gmail accounts you can connect to your Upfluence account.
Reasons Emails May Go to an Influencer's Spam and Solutions:
Despite Upfluence software's 98% delivery rate, emails can still end up in an influencer's spam folder. Here are common reasons and solutions:
New Email Address: If your email address is new, it's important to warm it up before scaling your outreach efforts. Gradually increase your email activity to build a good sender reputation.
Previous Spam Filtering: If an influencer has previously moved similar emails to their spam folder, their email system may automatically filter similar incoming emails to spam. Regularly updating your email content and approach can help avoid this issue.
Keyword Selection: The use of certain words in outreach emails, such as "opportunity," "coupon," "discount," etc., can trigger spam filters. To improve email deliverability, use Mail Tester to check your email's spam score and consult resources like Yesware to identify and avoid using spam-triggering keywords.
Compliance with Email Requirements: Ensure that your email practices comply with the latest Google and Yahoo email requirements. This includes authentication measures and following best email practices to improve deliverability.
If after implementing these strategies, you find that many influencers are still discovering your emails in their spam folder, feel free to talk to one of our support agent and we are happy to look into this for you.
Why are my emails in Gmail scheduled for next week?
There is a fixed gap of 3 minutes and 45 seconds between each email. This measure is in place to prevent your emails from being flagged as spam by avoiding sending out too many emails in a short period.
When multiple mailings are running simultaneously using the same Gmail account, this delay applies across all mailings. Consequently, your emails are queued and scheduled to be sent out later.
Can I Change the Time Between Each Email Delivery?
Gmail or Outlook Users: No, you cannot change the time between each email delivery. There is a fixed gap of 3 minutes and 45 seconds between each email. This measure is in place to prevent your emails from being flagged as spam by avoiding sending out too many emails in a short period.
Upfluence Mailing Provider Users: Similarly, you cannot alter the timeframe between emails. The Upfluence software automatically sends out emails every minute. This is designed to increase the deliverability rate and prevent emails from being flagged as spam.
In both cases, the set time intervals are integral to maintaining email deliverability and ensuring that your communications are not perceived as spam by email providers.
Can Each Seat See Each Other's Work in Upfluence?
Yes, in Upfluence, each seat can see the work of others by default. If you prefer to keep your work private, you will need to adjust your settings:
Navigate to Account Settings > General Information at this link.
Locate the "Default Ownership" option and change it from your team to yourself.
Additionally, for more customized visibility and collaboration, you can create smaller groups. This allows you to restrict visibility of your work to only those within your selected group. For guidance on setting up and managing these smaller teams, refer to the article: How to manage teams on Upfluence
Troubleshooting Unsending Emails Without Error Messages
If your emails are not being sent and you're not receiving any error messages, there could be a couple of reasons behind this issue:
Attached Files Size Limit:
Gmail Users: Attachments over 10MB are not supported. If your email includes files larger than this limit, it will prevent the email from being sent.
Outlook Users: The size limit for attachments is even smaller, at 3MB. Exceeding this limit will stop your email from being dispatched.
Scheduled Emails:
If you notice your emails are scheduled for the 1st of the next month, it indicates you've reached a protective limit set on all accounts. This measure is in place to prevent potential abuse or spamming behaviors. There's no need to worry; simply contact one of our support agents. We will work to remove this limit at our earliest possibility, ensuring all your emails are sent as intended.
In either scenario, addressing the specific cause—whether it's reducing the size of attachments or contacting support to lift the protective limit—will help resolve the issue and ensure your emails are successfully sent.
Why Am I Not Receiving Influencer Replies on My Upfluence Mailing Provider?
If you're using Upfluence as your mailing provider but aren't receiving replies from influencers in your own account, there are two primary reasons to consider:
Email Is on a Bounce List:
This occurs if your inbox was unable to receive an email at least once, resulting in your email being added to a bounce list. This action prevents further emails from being delivered to your inbox. If you suspect this is the case, you should contact the support team to investigate and potentially remove your email from the bounce list.
Issue with Large Attachments:
If only one specific reply hasn't shown up, it's possible the issue is related to the size of an attachment in the email. If the email contains an attachment that is too large for your inbox to support, it could prevent the email from being delivered. Review the size limits for attachments in your email settings to ensure compatibility.
Why Didn't I See an Influencer's Reply in My Upfluence Account?
If you received a reply from an influencer in your Gmail or Outlook but not in your Upfluence account, it's likely due to temporary delays. These can happen for several reasons, such as rate limitations or delays from Google's side.
However, these instances are rare. Upfluence has a system designed to automatically retrieve any missing or new emails after a few hours. This ensures all communications are accurately displayed in your Upfluence account. If the issue persists, please check again after some time or contact Upfluence support for further assistance.
How to Stop Receiving System Update Emails from Upfluence
Yes, you can easily stop receiving system update emails from Upfluence. Here's how:
Navigate to Account Settings.
Scroll down to the Notifications section.
In the Notifications section, you will find various types of email updates listed. From here, you can adjust your preferences to stop receiving system update emails.
This setting gives you the flexibility to customize which notifications you receive, ensuring you only get the updates that are relevant to you.
Emails Not Sent Out After Thread Limit Increase by Upfluence Support Team
If you've noticed that your emails are still not being sent out even after the Upfluence support team has increased your thread limit, here's what you need to do:
Pause and Restart Your Mailings: After any limit change, it's crucial to pause all ongoing mailings and then restart them.
Manage Multiple Mailings: If you have multiple mailings running simultaneously, ensure to pause all of them first. Once paused, restart these mailings in order of their priority.
By following these steps, your emails should start being sent out according to your new thread limits. If issues persist, contacting Upfluence support for further assistance is advisable.
Using Merge Fields in Direct Messages to Influencers on Upfluence
Yes, you can use merge fields when sending a direct message to an influencer through Upfluence. Here's how to incorporate them into your messages:
Adding Merge Fields: When composing your email reply in the side panel, start typing “{{“ in the message content area. Doing so will trigger a window to pop up, giving you access to all the merge fields available in your account.
Restrictions: While merge fields can be incredibly useful for personalizing your messages, please note that you cannot use them to add campaign-related links, such as an application_link, in your email follow-ups.
Fall Back Values: It's important to mention that fall back values for merge fields are not available through the side panel. This feature is exclusively accessible on the mailing template editing page.
Formatting Issues in Sample Emails from Upfluence
If you send yourself a sample email from Upfluence and notice that the formatting appears off, the issue might be due to invisible formatting within the email template. Here's how to address this:
Switch to Code View: In your email template editor within Upfluence, switch to the "Code view" mode. This mode allows you to see all the HTML formatting that's not visible in the standard editing view.
Identify and Remove Unnecessary Tags: Look for unnecessary <br> tags within the code. These tags are used for line breaks and could be causing unwanted spacing or formatting issues in your email.
Delete Unnecessary <br> Tags: Carefully remove all the unnecessary <br> tags you find. This action should help fix the formatting issues in your sample email.
By cleaning up the hidden formatting in your email template, you should be able to achieve the desired appearance for your emails. Always preview your email after making changes to ensure the formatting looks as expected before sending it to your audience.
Is Adding Fallback Values to Merge Fields in Email Templates Mandatory?
Adding a fallback value to merge fields in your email template is not mandatory. If a merge field does not exist on a recipient's profile, the email will not be sent out, and you will receive an error notification email.
Can I change the discount plan/tracking plan link in my mailing?
You can change the discount offer link in your mailing only if you haven't sent the mailing yet.
If the mailing has already been sent with the discount plan link, it's not possible to alter it. In such cases, you will need to create and send a new mailing with the updated discount offer link.
How can I avoid changing my email address every time I create a new mailing campaign?
To avoid having to change your email address each time you create a new mailing campaign, follow these steps:
Go to your "Account Settings."
Scroll down to "Email Settings."
Select your personal business email as the "Default" option.
Make sure to save your changes.
By setting your personal business email as the default, it will automatically be used for new mailing campaigns, eliminating the need to change it manually.
Why are my emails still being sent to an influencer's previous email address after I updated it?
Emails will continue to be sent to an influencer's previous email address if you are using an existing email thread. To ensure emails are sent to the updated email address, you need to create a new email thread.
Can I change the email sender in a shared email thread?
No, you cannot change the sender in a shared email thread. The software requires all emails to be in the same thread to display them correctly, which means the sender cannot be altered for individual emails within that thread.
Why do I get the error "Receiver email is invalid"?
This error occurs because the influencer's email address, or the email address before you changed it, does not contain a domain extension like ".com" (or something similar) or has a "hidden space" in it.
How can I fix the "Receiver email is invalid" error?
Ensure the email address is correctly updated on the influencer's profile, without hidden spaces and with a proper domain extension.
Create a new conversation to send your email. Simply clicking on retry with the corrected email address in the existing conversation will not work.
If the issue persists, contact support for technical assistance.
How does the Upfluence mailing provider work?
The Upfluence mailing provider works by creating a new email address for each email thread initiated. When an influencer receives an email, it comes from an address that ends with @software.upfluence.co.
Similarly, when the influencer replies, their response is forwarded to the email address you used to log into your account.
The sender's address for these replies also ends with @software.upfluence.co, ensuring consistent communication tracking within the platform.
Can I change the email address used by the Upfluence mailing provider?
Yes, you can change the first part of the email address used by Upfluence's mailing provider by changing the email you use to log in. Upfluence generates a new email address for each email thread, using the first part of your login email and appending "_random letters or numbers @software.upfluence.co" to it.
However, once a campaign has started, you cannot change the email used to send emails. To use a new email, you must create a new campaign or new mailing.
Remember, the email sender cannot be changed once a mailing has begun.
When trying to connect my Outlook account, the software automatically signs into my personal email. How do I avoid this?
You can prevent the automatic sign-in to your personal email by using an incognito tab for the sign-up process.
Can I send 2 coupon codes in the same mailing, one for the influencer and one for their followers?
No, in each mailing, you can only connect with one tracking plan, so technically, you need to send 2 different mailings for this use case. However, there's a trick:
When creating a tracking plan, remember the pattern for the extra discount code you want to use, for example, "username+20OFF".
In the email content, use the merge field “username” and then manually add “20OFF” behind it.
For more detailed assistance, feel free to attend our live QA session where our software specialist can demonstrate this for you.