You created a stream and you noticed that the number of views, likes, and comments have stopped updating or the numbers don't match on social media? Then this article is for you.
The post has been published recently:
Each piece of content is added to our system on a specific date and hour. This means we get the insights that are available at this specific moment.
Generally speaking, the individuals' pieces of content are updated at a regular interval, but it could vary depending on some criteria that define a priority level for content updates:
Social media
Influencer activity
If the influencer is selected in a stream
If the content is imported again into our system
The post has been published over a month ago:
On each individual social media, we have over 5 Billion posts in our database and it is impossible for us to keep them all individually updated on a daily basis. We prioritize the most recent posts as they are more prone to fluctuation.
In general, we keep updated the last posts added on each social media and for each creator. The number of posts we keep updated varies from one social media to another.
How can I update the metrics of my posts?
If you are not happy with the current value of your posts, you can easily update them by clicking on "refresh insights".
For further assistance, please feel free to contact us by clicking on the "Talk to a person" option within our chat feature. We're here to help!