To allow you to track the use of your community, we display several alerts. This way, no worries, you'll always know what's going on. Also, you will receive an email to warn you about the same.

We will display this alert for the following stages:

- 75% community capacity

- 90% community capacity

If you see this message, no need to be alarmed, you can continue to increase your community size and add new influencers.

You have reached your entire community, great!

This means that you are growing your creator community, and that is a good thing. Generally, the users who have the most creators in their community are successful.

At Upfluence, we're pretty cool and in case you reach 100% of your community, we allow you to go a little further because we know that a size upgrade sometimes requires the validation of a manager.

However, if you continue to add influencers despite reaching your limit, you may be faced with the following message:

However, for safety, we pause all your Live Capture campaigns, and you can no longer add new creators.

1. Upgrade your community size to the next bracket. This will allow you to keep your current community and add new influencers.

2. Remove influencers from your community in the IRM tab.

Along with the community size alerts you will sometimes see a pop-up notification stating that you've reached your monthly addition limit.

This limit is triggered when a you add 5 times the number of influencers you are paying for every month. i.e. If you are paying for 250 influencers, you can add 1250 unique influencers in a given month. Unique means if you add/delete/add the same influencer, it will only be counted as 1 single influencer.

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To improve this situation, consider upgrading to the next tier as indicated in the error message. Remember, any added influencers will contribute to this limit for the next 30 days before resetting.

For further assistance, please feel free to contact us by clicking on the "Talk to a person" option within our chat feature. We're here to help!