When you launch a campaign for the first time, a pop-up will ask you to confirm the sender email. This happens because once an email is sent, the sender can’t be changed.
If you need to update the sender, make sure to do it before sending any emails.
How to choose your sender email
Open the Campaign you're working on
Go to Email flows > Settings
In the Sending settings section, look for Email sender
If no email has been sent yet, you'll see a dropdown button next to the current sender email
Click the dropdown and select the correct sender email
That sender will be used for all emails in this campaign
Once any email is sent from the Campaign, the sender is locked and can’t be changed.
Types of sender emails
Depending on your setup, you may see one or both of the following options:
Upfluence mailing provider:
You'll see the Upfluence icon and a label like “Upfluence email – your username”.
Learn how the Upfluence mailing provider worksYour integrated email (Gmail or Outlook):
If you've connected your own inbox, you’ll see your email with a Gmail or Outlook icon. This means emails will be sent directly from your personal or business account.