If a teammate who was managing a campaign leaves the company and their email is deactivated, ongoing influencer conversations can get interrupted. To ensure a smooth transition, it’s best to start a new campaign using a new integrated email and inform influencers where to continue the conversation.
Here’s how to do that:
1. Duplicate the campaign
Start by duplicating the campaign so you can preserve all settings and structure.
→ How to duplicate a campaign
2. Connect the new email
In the duplicated campaign, go to: Email flows > Settings > Sending settings
Select the new team member’s email address here so future messages are sent from their inbox.
Note: Once a campaign sends its first email, the sender cannot be changed. Make sure this step is completed before continuing.
3. Move influencers to the new campaign
Use this guide to transfer all influencers from the original campaign to the new one.
→ How to add influencers to a campaign
4. Inform influencers about the new thread
Back in the campaign table view:
Select all influencers
Click Invite
Draft a message letting them know that the previous contact is no longer available and all future communication will continue in this new thread
Click Save and Send to notify everyone and continue outreach from the new email
What happens to replies to the old thread?
Replies to the original campaign’s thread won’t be tracked in Upfluence, since the original inbox is no longer active.
However, if your team set up email forwarding before deactivation, replies may still appear in Gmail/Outlook.