Why enable Two-Factor Authentication (2FA)?
Multi-Factor Authentication (MFA) enhances security by requiring a second verification step in addition to your password. This helps protect against:
Unauthorized access – Prevents breaches caused by phishing or weak credentials.
Financial risks – Reduces the chances of fraudulent payments or fund transfers.
Loss of sensitive data – Keeps private information, such as creator payments, secure.
How to enable 2FA on Upfluence
You can activate SMS-based 2FA in just a few steps:
Click on your profile picture (or initials) in the bottom left corner and select Settings.
In the Security section, find the Two-Factor Authentication (2FA) box and click Enable 2FA.
On the 2FA setup page, click Enable under Text Message (SMS).
Enter your phone number and click Send code.
Enter the verification code sent to your phone.
Save your backup codes – You’ll receive 10 unique recovery codes in case you lose access to your phone. Store them securely or download them as a file.
Click Access Upfluence to complete the setup.
🎉 Done! The next time you log in, you’ll need to enter an SMS verification code along with your username and password.
How to disable 2FA
If needed, you can disable 2FA at any time:
Go to Account Settings.
Click Disable 2FA in the Two-Factor Authentication (2FA) box.
When is 2FA required
Some actions always require 2FA verification for added security:
Managing payments – When initiating or processing transactions.
Changing security settings – Like updating your phone number, generating new recovery codes, or turning off another teammate’s 2FA.
Once you verify your identity, your session stays trusted for 30 minutes — so you won’t need to re-authenticate for every step.
FAQ
Lost access to 2FA? What are my recovery & backup options?
Use your recovery codes. You received 10 when setting up 2FA. If you’ve used them all, go to your Account Settings to generate a new set.
Ask another admin. If your company has multiple administrators (check in User Management), one of them can help recover access.
Still stuck? Contact our support team via live chat or email us at support@upfluence.com. We’ll walk you through a step-by-step recovery process.
How long does my login session stay active?
Your login session stays active for 30 days unless you log out or clear your trusted session.
If you're managing payments, your session will remain active for 30 minutes after 2FA verification.
Need help and located in the UAE or Philippines? Since 2FA isn't supported there, please reach out to our support team via live chat for help.