1. When does my Upfluence subscription expire?
Your subscription term length and start date are listed on your order form. If you can’t locate your order form, contact billing@upfluence.com for assistance.
2. Does Upfluence offer auto-renewals?
Yes! Upfluence provides an auto-renewal program to streamline the renewal process. This ensures your subscription automatically renews at the end of your term unless you opt out.
3. Can I modify or cancel my auto-renewal agreement?
Yes, you can modify or cancel your auto-renewal. However, to avoid automatic renewal, you must cancel at least 30 days before the end of your term.
4. What happens if I miss my auto-renewal period?
If you don’t cancel before your renewal date, Upfluence will automatically renew your subscription for 12 months. If you need to discuss your renewal, contact your Strategic account manager or email success@upfluence.com.
5. How do I renew my subscription?
Your subscription automatically renews for another term. If you’d like to add new features upon renewal, reach out to your Strategic account manager or success@upfluence.com.
6. What agreement is used for the renewal?
Your existing agreement is extended for the renewed term.
7. What happens if I choose not to renew?
If you do not renew, your access to Upfluence will be suspended once your subscription expires.
8. Can I change product types at renewal?
In some cases, you may be able to switch your subscription type upon renewal. Contact your Strategic account manager or success@upfluence.com to discuss available options.
9. Will my price change at renewal?
Yes, Upfluence continues to improve its platform and services each year. As a result, pricing may increase upon renewal to reflect enhanced products and features.
10. Can I renew for more than 12 months?
Yes! While the standard contract term is 12 months, you can choose to renew for 24 or 36 months. For more details, contact success@upfluence.com.