Some BigCommerce products include custom fields (e.g., embroidered names on t-shirts). If these fields are mandatory but lack default values, it can cause errors during product imports and one-click order creation.
Importing products with custom fields
During product imports, Upfluence scans for customizable fields that do not have default values.
If a product has mandatory custom fields without defaults, it cannot be imported into Upfluence.
A message will alert you to this issue and provide a link to the BigCommerce product listing for correction.
💡 Solution: Before importing, ensure all required custom fields have a default value in BigCommerce.
How to assign a default value to a custom field in BigCommerce
Open BigCommerce and go to View Products.
Select the product you want to modify.
Click Customization in the left-side panel.
Click Configure Options.
Ensure that all required fields have a default value.
Save changes and resync the product in Upfluence.