If you’re reading this, a brand has sent you a payment link so you can receive your earnings. To streamline collaborations, the brand is using Upfluence to manage payments.
This guide shows you how to claim your payment and track its status.
Before you start
Make sure you’re logged in to your Upfluence Creator Space.
Already have an account? Log in to Creator Space.
New to Upfluence? Follow the account setup guide.
How to claim your payment
1. Open your payment request
You can start the payment claim in either of these ways:
Click the payment link sent to you by the brand, or
Go to Payments tab in Creator Space, find your Unclaimed payment, then click Claim
If you prefer, you can also reopen the brand’s payment link once you’re logged in.
2. Confirm the payment details
At the top of the payment claim page, you’ll see a summary banner with:
Company: the brand you’re working with
Campaign name: the campaign you’re getting paid for
Status: the current payment status
Total amount: the amount to be paid
If anything looks off, reach out directly to the brand.
3. Add your billing information
In the Billing information section:
If you haven’t added billing info yet, click Add and fill it out.
Your billing information is saved to your account to make future payment claims faster.
4. Upload documents (if required)
In the Documents section, upload any required tax documents or invoices (only if the brand requests them).
Note: If you don’t see any document requirements, the brand didn’t request them. If you’re unsure, contact the brand.
5. Confirm your payment method and submit
In the Payment method section:
Confirm the payment method selected.
If you only see one option, it means this collaboration doesn’t offer alternative payment methods.
Click Submit payment request to finalize.
Note: If something is missing, you won’t be able to continue. You’ll see red outlines around the fields that still need attention.
After you submit, you’ll be redirected to the payment status tracking page.
If you see “Payment already claimed”
Don’t worry, click Contact support. This opens a pre-filled support message (including the payment request ID and your email). Send it, and our team will reset the link for you.
How to track your payments
You can check your payment status in two places:
Payments tab: your payments list
Payment status tracking page: the detailed status page for a specific payment
How to open the payment status tracking page
You can access it in either of these ways:
Click the payment link sent by the brand, or
Go to Payments tab, find the payment, then click View
How to understand the tracking page
The tracking page includes:
Status title: a quick summary of where the payment is
Progress bar: shows where your payment is in the process (for example Pending → Processing → Paid/Error).
Payment details card: company name, campaign name, payment method, and a summary breakdown
Contact info: an email address to reach out to if you have questions about your payment amount
Back to dashboard: takes you back to the Payments tab
Common payment statuses
Here’s what the statuses usually mean:
Pending: You’ve claimed the payment, but the brand hasn’t paid it yet.
Processing: The brand has paid/approved it, and it’s scheduled to be transferred to you.
Upfluence Pay: transfers are scheduled 120 hours (5 days) after the brand pays (this is the default delay).
PayPal / Wire transfer: this step may be skipped depending on the provider flow.
Paid: Funds have been paid to you (the page typically shows a paid date).
Error: The payment failed (Upfluence Pay or PayPal). Contact Upfluence support via live chat and include your payment details.
Canceled: The brand canceled the payment.
Currency conversion note
If your account currency is different from USD, Stripe apply a 1% currency conversion fee. If the brand isn’t covering that fee, you’ll see it reflected in the breakdown.
Upfluence Pay default payment delay policy
If the brand is paying you via Upfluence Pay, there’s a default 120-hour (5-day) delay after the brand pays before funds are transferred to your Upfluence Pay account.
If you need the funds sooner, click Get paid now. A 5% instant payment service fee applies, and you’ll receive the funds in your Upfluence Pay account immediately.
Payment troubleshooting
1. I can't find my payment request on the Payment tab, what should I do?
Try accessing the payment request using the payment link sent via email.
Clicking the link should redirect you to your payment request in your Creator Space.
🚨 Still can’t open the link?
Open support live chat and select "I need help with my payment."
Follow the instructions and provide the requested details for further assistance.
2. I have claimed my payment but I still have issues, what should I do?
⏳ Payment processing may take several days. Upfluence does not process payments directly if they are managed by the brand.
To check your payment status:
Go to Creator Space > Payments tab.
Click "View" after claiming your payment.
You’ll see the Payment status tracking page.
If the payment is delayed beyond this period, use the contact email provided on the payment request to reach out to the brand.
3. The page keeps loading when I log in using the payment link. What should I do?
If you log in and land on a page without the "Skip for now" button, it means you didn't use the payment link sent by the brand.
✅ Solution: Use the original payment link to access your payment request.
4. When I log in to my account using the payment link, the page keeps loading, what should I do?
Clear your cookies and log in again via the payment link:
Click the lock icon in your browser’s address bar.
Open Cookies settings and remove all cookies.
Refresh the page and try again.
5. I'm a talent agency. Can I claim a payment on behalf of an influencer?
Yes! If you are an agency:
Create an account using an email of your choice.
Click "Skip for now" when prompted.