If a teammate who was managing a campaign leaves the company and their email gets deactivated, you'll need to reassign the sender email to keep your campaign running. The same applies if an email integration loses its connection, Upfluence will flag it and prompt you to take action.
How to identify a disconnected sender email
When a sender email is disconnected, Upfluence alerts you in three places:
On the campaign table, a red banner appears at the top:
On the Email Flows > Settings page, an orange banner appears under Sending settings, and the current sender is marked as Disabled:
In the influencer side panel, on the Email tab, any thread linked to that campaign shows:
What to do when the sender email is disconnected
From the campaign table:
Click Reconnect sender in the red banner at the top of the campaign table.
In the Disabled sender email pop-up, select one of the two options:
Reconnect the sender email: takes you to Account Settings > Integrations to restore the existing email integration.
Update the sender email: takes you to Email Flows > Settings so you can select a different active sender.
Click Confirm.
From Email Flows > Settings:
Go to Email Flows > Settings.
Under Sending settings, you'll see the current sender marked as Disabled and an orange banner below it. You have two ways to fix this from here:
Click Reconnect sender email in the orange banner to go directly to Account Settings > Integrations and restore the existing integration.
Or click the dropdown next to the disabled sender and select + Connect new email to add a different active sender.
If you don't have access to the integration, you can request reconnection directly from the Disabled sender email pop-up (accessible from the campaign table). This sends an email notification to all teammates who own that integration, asking them to reconnect it. For more on how integrations are shared across your team, see this article.
How to change the sender email proactively
If you want to reassign the sender email without waiting for an alert, for example, when a teammate leaves before their email is deactivated, you can do it directly from the campaign settings.
Go to Email Flows > Settings.
Under Sending settings, click the dropdown next to the current sender email.
Select any active sender from the list, or click + Connect new email to add one.
This opens a new tab and takes you to Account Settings > Integrations. For more details on setting up an email integration, refer to this guide.
What happens after you change the sender
Changing the sender email mid-campaign affects existing threads and scheduled emails. Here's what to expect:
Existing campaign threads become disabled. You can still view the conversation history in the influencer side panel, but no new replies can be sent from that thread.
Scheduled emails that haven't been sent yet, including follow-ups from the previous sender, are canceled immediately.
Future step emails will start a new campaign thread under the new sender the next time you trigger them from the Action column.
What happens to influencer replies to the old thread?
Replies to the original campaign thread won't be tracked in Upfluence, since the original inbox is no longer active. However, if your team set up email forwarding before the account was deactivated, those replies may still appear in Gmail or Outlook.