1. How Many Inboxes Can I Connect with the Gmail or Outlook Integration?
You can connect an unlimited number of inboxes by integrating your Gmail or Outlook email in your account settings under the "Integration" section.
2. Am I able to integrate Gmail aliases/group emails?
No, integrating Gmail aliases/group emails is not possible at the moment.
3. Can I integrate a private email or an email from another provider other than Gmail/Outlook to Upfluence?
While it's technically possible to use Outlook as the interface for a private email or an email from another provider, this approach often leads to errors with the mailings. To avoid these issues, it's recommended to integrate directly with Outlook and Gmail, as Upfluence's integrations are specifically designed for these providers.
4. How many e-commerce stores (CMS) can I add to my Upfluence account?
You can connect to an unlimited number of emails/e-commerce stores with your Upfluence account.
5. What should I do if I receive the message "The shop is already connected to an account" when trying to connect my shop?
This message means the shop has already been connected to an account within your team. You should:
Check with your team members to identify who has already set up this integration.
Ask the team member who set it up to share the integration with you by following the guide on how to share integrations with your team, available at: How to share my integrations with my team
6. Is an integration necessary for a product to be shipped to influencers?
Yes, an integration with your e-commerce shop is necessary to create a gifting order for your influencers directly via Upfluence.
7. Klaviyo - Why is my Klaviyo integration disconnected?
The Klaviyo integration may be disconnected if the credentials are revoked in Klaviyo or if an error occurs when Upfluence attempts to communicate with Klaviyo. This disconnection helps avoid any further issues.
8. Zapier - If I am using a CMS that isn't integrated with Upfluence but is integrated with Zapier, is a tracking plan for the affiliate links still possible?
Tracking plans for affiliate links are not available via Zapier, which only supports Live Capture.
However, you can use Upfluence Agnostic Sales Tracking (AST) system to track the sales in such cases. This allows for integration with systems not directly supported by Upfluence through the use of alternative methods.