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How to recover your password

What to do when I forget my password?

Updated this week

Before you begin

If you originally signed up using Microsoft login, you won’t be able to set or change a password through Upfluence.

Why? Microsoft login uses Single Sign-On (SSO) — a secure method that lets you log in using your Microsoft credentials. Since authentication happens through Microsoft, Upfluence never stores a password for your account, so there’s no password to reset.

Forgot your password?

No problem—you can reset it in a few quick steps:

  1. Enter the email address you use to log in

  2. Open your inbox and click the link in the reset email

  3. Follow the steps to create a new password

Can’t log in or forgot your email?

If you're unsure which email you used:

  1. Open the live chatbot at the bottom right corner of your screen.

  2. Start a new conversation and inform the Support team that you can’t log in.

  3. Provide the name of your business to speed up the process.

  4. Our colleague will get back to you with your Login address and you can click here to reset your password.

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