Frequently Asked Questions

Find answers to all your questions regarding Upfluence Software

Yadira Ruiz avatar Simon avatar Morgane LeBras avatar +3
113 articles in this collection
Written by Yadira Ruiz, Simon, Morgane LeBras and 3 others
FAQ - General

How can I delete influencers?

Find out how to remove influencers you had added
Capucine Du Rostu avatar
Written by Capucine Du Rostu
Updated over a week ago

How are the audience age brackets segmented and why?

Audience age brackets are useful when you do a search and to get demographic information about the audience
Capucine Du Rostu avatar
Written by Capucine Du Rostu
Updated over a week ago

How can I delete a list, a mailing, a stream or a campaign?

Find out how you can remove a list, a mailing, a stream or a campaign
Capucine Du Rostu avatar
Written by Capucine Du Rostu
Updated over a week ago

How can I request a new feature?

Capucine Du Rostu avatar
Written by Capucine Du Rostu
Updated over a week ago

Upfluence metrics and definitions

Learn more about influencer marketing metrics such as Impressions, Reach, CPM, etc.
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Written by Daniel Berroya
Updated over a week ago

How to Export or Print Data from Upfluence

Easily share information from the Upfluence platform via printing or as a .pdf.
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Written by Adam Shapiro
Updated over a week ago

Where is the Google Chrome Plugin?

Find out where you can find the Upfluence google chrome plugin
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Written by Daniel Berroya
Updated over a week ago

I reached my monthly search/profile/email limit

What should you do when you've hit your limit?
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Written by Daniel Berroya
Updated over a week ago

How long does it take to add an influencer with the Google Chrome plugin?

Learn how long it can take after adding an influencer to the Upfluence database
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Written by Daniel Berroya
Updated over a week ago

How do I add ratings to influencers profiles?

You can rate the influencers you have worked with.
Simon avatar
Written by Simon
Updated over a week ago

Is the "Notes" Section private for the influencer profile?

Want to know if others can see the Notes you've left about an influencer?
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Written by Daniel Berroya
Updated over a week ago

Can I use Upfluence on my mobile phone?

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Written by Daniel Berroya
Updated over a week ago

Adding Influencers: Upfluence Plugin

View influencer audience demographic data directly on their social media page, add the influencer to the database, and much more!
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Written by Daniel Berroya
Updated over a week ago
FAQ - Search and List Functions

How can I save a search?

Simon avatar
Written by Simon
Updated over a week ago

Influencer Recommendations: How it works

Simon avatar
Written by Simon
Updated over a week ago

How can I add influencers to my Upfluence Software account?

Learn how you can import influencers directly to your Upfluence Software account
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Written by Daniel Berroya
Updated over a week ago

Can I search on multiple platforms at the same time?

Do you want to look for an influencer who is on Instagram and also has a YouTube channel?
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Written by Daniel Berroya
Updated over a week ago

How do I find influencers by number of followers or engagement?

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Written by Daniel Berroya
Updated over a week ago

How can I check an influencer's average engagement rate?

Want to check an influencer's average engagement rate?
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Written by Daniel Berroya
Updated over a week ago

How can I search for influencers with a specific demographic following them?

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Written by Daniel Berroya
Updated over a week ago

How can I find influencers in a specific region?

Learn how to use the Geolocation filter
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Written by Daniel Berroya
Updated over a week ago

How can I share lists/emailings/streams with my team?

Learn how to share your work with members of your team
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Written by Daniel Berroya
Updated over a week ago

How do I make sure to not have repeated (doubling) influencers ?

Learn how to prevent influencers from previous lists showing up on new search results and where you can check it.
Morgane LeBras avatar
Written by Morgane LeBras
Updated over a week ago

Why can't I move some influencers into my email campaign?

Are you able to only move some of your influencers into your mailing campaign?
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Written by Daniel Berroya
Updated over a week ago

How can I search for a specific range for the number of followers?

Learn how to set a range for the number of followers on any social media channel
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Written by Daniel Berroya
Updated over a week ago

Adding and personalizing influencers : .csv import

How you can upload influencers, modify their information and add new merge fields to contact them
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Written by Daniel Berroya
Updated over a week ago

How can I save my search criteria and results?

Learn how you can save all your search's specificities (keywords, filters, results)
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Written by Daniel Berroya
Updated over a week ago

How can I find my previous searches?

Learn how to find previous searches you've conducted
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Written by Daniel Berroya
Updated over a week ago

Is it better to search for one keyword at a time or multiple?

How many keywords should I use when searching?
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Written by Daniel Berroya
Updated over a week ago

How can I find a specific influencer?

Learn how you can search for a specific influencer
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Written by Daniel Berroya
Updated over a week ago

How can I archive a list?

Learn below how to archive any list
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Written by Daniel Berroya
Updated over a week ago

How do I retrieve an archived list?

Learn how to bring back an old list that you previously archived
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Written by Daniel Berroya
Updated over a week ago
FAQ - Mailing Section

How do I email my list of influencers?

Learn how to move a list of influencers into your mailing so that you can start emailing them.
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Written by Daniel Berroya
Updated over a week ago

How long does it typically take an influencer to respond to an email?

Did you just send out an email? When will the influencers respond?
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Written by Daniel Berroya
Updated over a week ago

Why are my emails going to SPAM?

Simon avatar
Written by Simon
Updated over a week ago

How do I know if my emails have all been sent out?

Were all of your emails send out?
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Written by Daniel Berroya
Updated over a week ago

How can I check if I have already sent an email to an influencer?

Not sure if you've already emailed an influencer? Find out how to check below
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Written by Daniel Berroya
Updated over a week ago

How do I send out a follow up email?

Learn how to send a follow up email to influencers who haven't responded to your first email
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Written by Daniel Berroya
Updated over a week ago

How can I create mailing/conversations using my personal mailing address?

Upfluence allows you to contact influencers with your personal email address, by integrating Upfluence with your email provider.
Simon avatar
Written by Simon
Updated over a week ago

How do I send myself a test email?

Learn how to send yourself a test email before running your email campaign
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Written by Daniel Berroya
Updated over a week ago

How do I send a one-on-one email?

Learn how to contact influencers one-by-one in the software, and not through an email campaign.
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Written by Daniel Berroya
Updated over a week ago

How can I personalize my emails?

Learn how you can use merge fields to personalize your emailing campaign
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Written by Daniel Berroya
Updated over a week ago

How should I write my first email template?

Learn how to write a successful first contact email
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Written by Daniel Berroya
Updated over a week ago

Emails not being sent out?

Learn about the different issues related to emailing campaigns
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Written by Daniel Berroya
Updated over a week ago

How can I launch an emailing campaign?

Learn how can you email several influencers at once
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Written by Daniel Berroya
Updated over a week ago

How can I create my own merge fields?

Learn how you can create personalized merge fields for specific campaigns
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Written by Daniel Berroya
Updated over a week ago

How do I reply to everyone in a thread?

Learn how to reply to more than one person in an email thread
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Written by Daniel Berroya
Updated over a week ago

How can I cc someone in an email?

Learn how to cc an additional person in an email thread.
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Written by Daniel Berroya
Updated over a week ago
FAQ - Social Listening Stream Section

Stream: How to import missing content?

Find out how to add missing content in your stream
Simon avatar
Written by Simon
Updated over a week ago

How to use the Campaign Return on Investment (ROI) Calculation Feature

Quickly calculate the ROI of posts related to any social listening stream
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Written by Adam Shapiro
Updated over a week ago

How can I monitor publications?

Learn how you can keep track of the publications that influencers make for your campaign
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Written by Daniel Berroya
Updated over a week ago

How can I add influencers to a stream?

Want to track influencers? Learn how to add influencers to a social listening stream
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Written by Daniel Berroya
Updated over a week ago

How can I download stats from my social listening stream?

Learn how to download the stats from your stream
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Written by Daniel Berroya
Updated over a week ago

How long does it take to find results through the Social Listening Stream?

Learn how long it takes to see the results on our Monitor section
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Written by Daniel Berroya
Updated over a week ago

Why does my keyword not save when setting up a social listening stream?

Learn how to track keywords on your social listening stream
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Written by Daniel Berroya
Updated over a week ago

Common mistakes while setting up social listening streams

Make sure your stream is set up properly in order to effectively capture and analyze publications
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Written by Daniel Berroya
Updated over a week ago

Stories: How can I invite influencers to collect stories?

Find out all you need to know to collect influencers' stories
Simon avatar
Written by Simon
Updated over a week ago

Why is my influencer's post missing from the social listening stream?

Your influencer has posted already, but the publication is not in the social listening stream yet. What is the issue?
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Written by Daniel Berroya
Updated over a week ago

Can social listening streams track Instagram stories?

Capucine Du Rostu avatar
Written by Capucine Du Rostu
Updated over a week ago
FAQ - Workflow Section

Workflow: How to Send Follow-up Emails in Bulk?

Learn how to send workflow follow up emails in bulk with the application, drafting, publication and payment links
Morgane LeBras avatar
Written by Morgane LeBras
Updated over a week ago

Workflow: How to add a default email & signature?

In the workflow tool, it is possible to add a specific email and signature for a campaign
Capucine Du Rostu avatar
Written by Capucine Du Rostu
Updated over a week ago

Workflow: How to compensate influencers with products as part of a campaign

Simon avatar
Written by Simon
Updated over a week ago

How can I find an influencer in my workflow campaign?

Search within your list of influencers in a workflow campaign
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Written by Daniel Berroya
Updated over a week ago

How can I set the price offer for a campaign on Workflow?

Learn how to set your offer on Workflow.
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Written by Daniel Berroya
Updated over a week ago

What are the links in the Workflow email templates?

Learn more about the functions of each merge links
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Written by Daniel Berroya
Updated over a week ago

What is a "Inviting" Email?

Learn what an "Inviting" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

What is a "Drafting" Email?

Learn what a "Drafting" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

What is a "Publishing" email?

Learn what a "Publishing" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

What is a "Payment" Email?

Learn what a "Payment" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

How can I set up tracking links for my affiliate campaign?

Learn how to track your affiliate campaign in different ways
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Written by Daniel Berroya
Updated over a week ago

Can I skip a stage in the Workflow campaign?

Learn how to move an influencer from one stage to another in your Workflow campaign without sending them emails.
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Written by Daniel Berroya
Updated over a week ago
FAQ - Integrations

Can I edit my Discount Codes after they are created?

Learn where you can edit and update your Discount Codes after you created it on Upfluence
Morgane LeBras avatar
Written by Morgane LeBras
Updated over a week ago

Zapier - API Documentation

Simon avatar
Written by Simon
Updated over a week ago

How to connect your WooCommerce Store to Upfluence

Simon avatar
Written by Simon
Updated this week

How to connect my Outlook/365 account to Upfluence?

Learn how connect your Outlook/365 account into Upfluence
Simon avatar
Written by Simon
Updated over a week ago

Zapier Setup Guide

Connect Upfluence to hundreds of other apps with Zapier
Simon avatar
Written by Simon
Updated over a week ago

Gmail Integration: How to whitelist Upfluence App

Whitelist our app in order to connect your G-Suit accounts to your Upfluence software
Simon avatar
Written by Simon
Updated over a week ago

How can I edit my integration credentials?

Simon avatar
Written by Simon
Updated over a week ago

How can I share my integrations with my team?

Simon avatar
Written by Simon
Updated over a week ago

How to connect my Gmail account to Upfluence?

Learn how connect your Gmail account into Upfluence
Simon avatar
Written by Simon
Updated over a week ago

How to connect your Shopify Store to Upfluence

Simon avatar
Written by Simon
Updated over a week ago

How to connect your Klaviyo account to Upfluence

Learn how integrate your Klaviyo account with Upfluence
Simon avatar
Written by Simon
Updated over a week ago

Klaviyo & the Live Capture App: How do they work?

Simon avatar
Written by Simon
Updated over a week ago

How to connect your Refersion account to Upfluence?

Learn how connect your Refersion account into Upfluence
Simon avatar
Written by Simon
Updated over a week ago