Frequently Asked Questions

How can I change my account information?

Learn how you can modify all the information related to your account

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Written by Daniel Berroya
Updated over a week ago

Can I change the default currency on my account?

Learn how to change the default currency on your account.

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Written by Daniel Berroya
Updated over a week ago

I forgot my password

See how you can reset your password

Written by Morgane LeBras
Updated over a week ago

I forgot my username/login!

Did you forget your login?

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Written by Daniel Berroya
Updated over a week ago

I had a message saying: “Congratulations! You have already reached your search/profile limit!"

Learn about Upfluence's Software error messages

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Written by Daniel Berroya
Updated over a week ago

Can I switch my account from kilometers to miles?

Find out how to change your account from the metric system to imperial system

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Written by Daniel Berroya
Updated over a week ago

How can I delete influencers?

Find out how to remove influencers you had added

Written by Capucine Du Rostu
Updated over a week ago

How are the audience age brackets segmented and why?

Audience age brackets are useful when you do a search and to get demographic information about the audience

Written by Capucine Du Rostu
Updated over a week ago

How can I delete a list, a mailing, a stream or a campaign?

Find out how you can remove a list, a mailing, a stream or a campaign

Written by Capucine Du Rostu
Updated over a week ago

How can I request a new feature?

Written by Capucine Du Rostu
Updated over a week ago

Upfluence metrics and definitions

Learn more about influencer marketing metrics such as Impressions, Reach, CPM, etc.

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Written by Daniel Berroya
Updated over a week ago

How to Export or Print Data from Upfluence

Easily share information from the Upfluence platform via printing or as a .pdf.

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Written by Adam Shapiro
Updated over a week ago

Where is the Google Chrome Plugin?

Find out where you can find the Upfluence google chrome plugin

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Written by Daniel Berroya
Updated over a week ago

I reached my monthly search/profile/email limit

What should you do when you've hit your limit?

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Written by Daniel Berroya
Updated over a week ago

How long does it take to process influencers' audience?

Learn how long it can take after adding an influencer to the Upfluence database

Written by Morgane LeBras
Updated over a week ago

How to manage your team member on Upfluence?

Learn how to share your Upfluence account with your teammates and manage their use

Written by Mathilde Lefebvre
Updated this week

How do I add ratings to influencers profiles?

You can rate the influencers you have worked with.

Written by Simon
Updated over a week ago

How can I share my Notes with my team?

Learn how to share the Notes you've left about an influencer with your team?

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Written by Daniel Berroya
Updated over a week ago

Can I use Upfluence on my mobile phone?

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Written by Daniel Berroya
Updated over a week ago

How can I save a search?

Written by Simon
Updated over a week ago

Influencer Recommendations: How it works

Written by Simon
Updated over a week ago

How can I add influencers to my Upfluence Software account?

Learn how you can import influencers directly to your Upfluence Software account

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Written by Daniel Berroya
Updated this week

Can I search on multiple platforms at the same time?

Do you want to look for an influencer who is on Instagram and also has a YouTube channel?

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Written by Daniel Berroya
Updated over a week ago

How do I find influencers by number of followers or engagement?

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Written by Daniel Berroya
Updated over a week ago

How can I check an influencer's average engagement rate?

Want to check an influencer's average engagement rate?

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Written by Daniel Berroya
Updated over a week ago

How can I search for influencers with a specific demographic following them?

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Written by Daniel Berroya
Updated over a week ago

How can I find influencers in a specific region?

Learn how to use the Geolocation filter

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Written by Daniel Berroya
Updated over a week ago

How can I share my work with my team?

Learn how to share your lists, campaigns, mailings, and streams with members of your team

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Written by Daniel Berroya
Updated over a week ago

How do I make sure to not have repeated (doubling) influencers ?

Learn how to prevent influencers from previous lists showing up on new search results and where you can check it.

Written by Morgane LeBras
Updated over a week ago

Why can't I move some influencers into my email campaign?

Are you able to only move some of your influencers into your mailing campaign?

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Written by Daniel Berroya
Updated over a week ago

How can I search for a specific range for the number of followers?

Learn how to set a range for the number of followers on any social media channel

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Written by Daniel Berroya
Updated over a week ago

Adding and personalizing influencers : .csv import

How you can upload influencers, modify their information and add new merge fields to contact them

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Written by Daniel Berroya
Updated over a week ago

Adding Influencers: Upfluence Plugin

View influencer audience demographic data directly on their social media page, add the influencer to the database, and much more!

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Written by Daniel Berroya
Updated this week

How can I save my search criteria and results?

Learn how you can save all your search's specificities (keywords, filters, results)

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Written by Daniel Berroya
Updated over a week ago

How can I find my previous searches?

Learn how to find previous searches you've conducted

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Written by Daniel Berroya
Updated over a week ago

Is it better to search for one keyword at a time or multiple?

How many keywords should I use when searching?

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Written by Daniel Berroya
Updated over a week ago

How can I find a specific influencer?

Learn how you can search for a specific influencer

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Written by Daniel Berroya
Updated over a week ago

How can I archive a list?

Learn below how to archive any list

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Written by Daniel Berroya
Updated over a week ago

How do I retrieve an archived list?

Learn how to bring back an old list that you previously archived

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Written by Daniel Berroya
Updated over a week ago

Inbox - Troubleshooting

Written by Simon
Updated over a week ago

How do I email my list of influencers?

Learn how to move a list of influencers into your mailing so that you can start emailing them.

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Written by Daniel Berroya
Updated over a week ago

How long does it typically take an influencer to respond to an email?

Did you just send out an email? When will the influencers respond?

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Written by Daniel Berroya
Updated over a week ago

Why are my emails going to SPAM?

Written by Simon
Updated over a week ago

How do I know if my emails have all been sent out?

Were all of your emails send out?

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Written by Daniel Berroya
Updated over a week ago

How can I check if I have already sent an email to an influencer?

Not sure if you've already emailed an influencer? Find out how to check below

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Written by Daniel Berroya
Updated over a week ago

How do I send out a follow up email?

Learn how to send a follow up email to influencers who haven't responded to your first email

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Written by Daniel Berroya
Updated over a week ago

How can I create mailing/conversations using my personal mailing address?

Upfluence allows you to contact influencers with your personal email address, by integrating Upfluence with your email provider.

Written by Simon
Updated over a week ago

How do I send myself a test email?

Learn how to send yourself a test email before running your email campaign

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Written by Daniel Berroya
Updated over a week ago

How do I send a one-on-one email?

Learn how to contact influencers one-by-one in the software, and not through an email campaign.

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Written by Daniel Berroya
Updated this week

How can I personalize my emails?

Learn how you can use merge fields to personalize your emailing campaign

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Written by Daniel Berroya
Updated over a week ago

How should I write my first email template?

Learn how to write a successful first contact email

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Written by Daniel Berroya
Updated over a week ago

Emails not being sent out?

Learn about the different issues related to emailing campaigns

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Written by Daniel Berroya
Updated over a week ago

How can I launch an emailing campaign?

Learn how can you email several influencers at once

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Written by Daniel Berroya
Updated over a week ago

How do I reply to everyone in a thread?

Learn how to reply to more than one person in an email thread

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Written by Daniel Berroya
Updated over a week ago

How can I cc someone in an email?

Learn how to cc an additional person in an email thread.

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Written by Daniel Berroya
Updated over a week ago

Stream: How to import missing content?

Find out how to add missing content in your stream

Written by Simon
Updated this week

How to use the Campaign Return on Investment (ROI) Calculation Feature

Quickly calculate the ROI of posts related to any social listening stream

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Written by Adam Shapiro
Updated over a week ago

How can I monitor publications?

Learn how you can keep track of the publications that influencers make for your campaign

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Written by Daniel Berroya
Updated over a week ago

How can I add influencers to a stream?

Learn how to add influencers to a social listening stream to collect their content.

Written by Morgane LeBras
Updated over a week ago

How can I download stats from my social listening stream?

Learn how to download the stats from your stream

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Written by Daniel Berroya
Updated over a week ago

How long does it take to find results through the Social Listening Stream?

Learn how long it takes to see the results on our Monitor section

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Written by Daniel Berroya
Updated over a week ago

Why does my keyword not save when setting up a social listening stream?

Learn how to track keywords on your social listening stream

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Written by Daniel Berroya
Updated over a week ago

Common mistakes while setting up social listening streams

Make sure your stream is set up properly in order to effectively capture and analyze publications

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Written by Daniel Berroya
Updated over a week ago

Stories: How can I invite influencers to collect stories?

Find out all you need to know to collect influencers' stories

Written by Simon
Updated over a week ago

Why is my influencer's post missing from the social listening stream?

Your influencer has posted already, but the publication is not in the social listening stream yet. What is the issue?

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Written by Daniel Berroya
Updated over a week ago

Can social listening streams track Instagram stories?

Written by Capucine Du Rostu
Updated this week

Workflow: How to add a default email & signature?

In the workflow tool, it is possible to add a specific email and signature for a campaign

Written by Capucine Du Rostu
Updated over a week ago

Workflow: How to compensate influencers with products as part of a campaign

Written by Simon
Updated over a week ago

How can I find an influencer in my workflow campaign?

Search within your list of influencers in a workflow campaign

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Written by Daniel Berroya
Updated over a week ago

How can I set the price offer for a campaign on Workflow?

Learn how to set your offer on Workflow.

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Written by Daniel Berroya
Updated over a week ago

What are the links in the Workflow email templates?

Learn more about the functions of each merge links

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Written by Daniel Berroya
Updated over a week ago

What is a "Inviting" Email?

Learn what an "Inviting" email is in your Workflow campaign

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Written by Daniel Berroya
Updated over a week ago

What is a "Drafting" Email?

Learn what a "Drafting" email is in your Workflow campaign

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Written by Daniel Berroya
Updated over a week ago

What is a "Publishing" email?

Learn what a "Publishing" email is in your Workflow campaign

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Written by Daniel Berroya
Updated over a week ago

What is a "Payment" Email?

Learn what a "Payment" email is in your Workflow campaign

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Written by Daniel Berroya
Updated over a week ago

How can I set up tracking links for my affiliate campaign?

Learn how to track your affiliate campaign in different ways

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Written by Daniel Berroya
Updated over a week ago

Can I skip a stage in the Workflow campaign?

Learn how to move an influencer from one stage to another in your Workflow campaign without sending them emails.

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Written by Daniel Berroya
Updated over a week ago

Influencer Matching: Identify Your Most Influential Customers

This article will help you activate this powerful, complimentary tool to start finding influential customers who are visiting your store.

Written by Simon
Updated over a week ago

Configure your Live Capture Widget

Learn how to set up your Live Capture Widget.

Written by Simon
Updated over a week ago

How to whitelist your website pages?

Learn more about website pages whitelisting

Written by Simon
Updated over a week ago

How to Add the Upfluence Live Capture App to Your Shopify Store

How to install our Live Capture App to your store

Written by Simon
Updated over a week ago

How to Add Upfluence Live Capture App to Your SquareSpace Store?

Learn how to install our Live Capture App to your store.

Written by Simon
Updated over a week ago

How to Add Upfluence Live Capture App to Your WordPress/WooCommerce Store?

Written by Simon
Updated over a week ago

How to Add the Upfluence Live Capture App to Your Prestashop Store?

Written by Simon
Updated over a week ago

How to Add Google Tag Manager to Your Shopify Store?

Learn how to install GTM to your Shopify store.

Written by Simon
Updated over a week ago

How to install the Upfluence Live Capture App on your website with Google Tag Manager?

Estimated Duration - 2 minutes

Written by Simon
Updated over a week ago

How do I share my list of influencers with my clients?

Learn how to share your lists of influencers with your clients via the Client Portal

Written by Morgane LeBras
Updated over a week ago

How can my clients log in?

Learn more about giving your clients their own login link to view your influencers

Written by Morgane LeBras
Updated over a week ago

Can I assign more than one client to a campaign?

Learn more about assigning campaigns to clients

Written by Morgane LeBras
Updated over a week ago

How can I give my client access to more than one campaign?

Learn more about assigning clients to campaigns

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Written by Daniel Berroya
Updated over a week ago

Will my client be able to see the influencer's data on the software?

Learn more about what information your client sees on their end

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Written by Daniel Berroya
Updated over a week ago

Shopify: Can I edit my Discount Codes after they are created?

Learn where you can edit and update your Discount Codes after you created it on Upfluence

Written by Morgane LeBras
Updated over a week ago

Zapier - API Documentation

Written by Simon
Updated over a week ago

How to connect your WooCommerce Store to Upfluence

Written by Simon
Updated over a week ago

How to connect my Outlook/365 account to Upfluence?

Learn how connect your Outlook/365 account into Upfluence

Written by Simon
Updated over a week ago

Outlook Integration - Troubleshooting

Written by Simon
Updated over a week ago

Gmail Integration: How to whitelist Upfluence App

Whitelist our app in order to connect your G-Suit accounts to your Upfluence software

Written by Simon
Updated over a week ago

Zapier Setup Guide

Connect Upfluence to hundreds of other apps with Zapier

Written by Simon
Updated over a week ago

How can I edit my integration credentials?

Written by Simon
Updated over a week ago

How can I share my integrations with my team?

Written by Simon
Updated over a week ago

How to connect my Gmail account to Upfluence?

Learn how connect your Gmail account into Upfluence

Written by Simon
Updated over a week ago

How to connect your Shopify Store to Upfluence

Written by Simon
Updated over a week ago

How to connect your Klaviyo account to Upfluence

Learn how integrate your Klaviyo account with Upfluence

Written by Simon
Updated over a week ago

Klaviyo & the Live Capture App: How do they work?

Written by Simon
Updated over a week ago

How to connect your Refersion account to Upfluence?

Learn how connect your Refersion account into Upfluence

Written by Simon
Updated over a week ago

How do I choose the right influencer?

Learn more about choosing the right person to work with

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Written by Daniel Berroya
Updated over a week ago

How can I find niche influencers?

Find niche influencers specific to your unique business needs

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Written by Daniel Berroya
Updated over a week ago

What type of collaborations can I have with influencers?

Find the best type of influencer partnership for your brand

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Written by Daniel Berroya
Updated over a week ago

How much should I pay influencers?

Learn more about different factors that determine an influencer's price

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Written by Daniel Berroya
Updated this week

How do I write a good outreach email?

Tips on how to write a catchy and straight-forward email

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Written by Daniel Berroya
Updated this week

Should I pay Influencers if I'm already sending them products?

Learn more different types of collaborations

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Written by Daniel Berroya
Updated over a week ago

How do I write a campaign brief?

Learn more about the fundamental elements of a great campaign brief

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Written by Daniel Berroya
Updated over a week ago