All Collections
Frequently Asked Questions
Frequently Asked Questions
Find answers to all your questions regarding Upfluence Software
D
+2
106 articles in this collection
Written by
Yadira Ruiz,
Simon,
Daniel Berroya
and 2 others
General Account Information
How can I change my account information?
Learn how you can modify all the information related to your account
D
Written by
Daniel Berroya
Updated over a week ago
Can I change the default currency on my account?
Learn how to change the default currency on your account.
D
Written by
Daniel Berroya
Updated over a week ago
I forgot my password
See how you can reset your password
Written by
Yadira Ruiz
Updated over a week ago
I forgot my username/login!
Did you forget your login?
D
Written by
Daniel Berroya
Updated over a week ago
I had a message saying: “Congratulations! You have already reached your search/profile limit!"
Learn about Upfluence's Software error messages
D
Written by
Daniel Berroya
Updated over a week ago
Can I switch my account from kilometers to miles?
Find out how to change your account from the metric system to imperial system
D
Written by
Daniel Berroya
Updated over a week ago
FAQ - General
How can I delete influencers?
Find out how to remove influencers you had added
Written by
Capucine Du Rostu
Updated over a week ago
How can I delete a list, a mailing, a stream or a campaign?
Find out how you can remove a list, a mailing, a stream or a campaign
Written by
Capucine Du Rostu
Updated over a week ago
How can I request a new feature?
Written by
Capucine Du Rostu
Updated over a week ago
Upfluence metrics and definitions
Learn more about influencer marketing metrics such as Impressions, Reach, CPM, etc.
D
Written by
Daniel Berroya
Updated over a week ago
How to Export or Print Data from Upfluence
Easily share information from the Upfluence platform via printing or as a .pdf.
A
Written by
Adam Shapiro
Updated over a week ago
Where is the Google Chrome Plugin?
Find out where you can find the Upfluence google chrome plugin
D
Written by
Daniel Berroya
Updated over a week ago
I reached my monthly search/profile/email limit
What should you do when you've hit your limit?
D
Written by
Daniel Berroya
Updated over a week ago
How long does it take to add an influencer with the Google Chrome plugin?
Learn how long it can take after adding an influencer to the Upfluence database
D
Written by
Daniel Berroya
Updated over a week ago
How do I add ratings to influencers profiles?
You can rate the influencers you have worked with.
Written by
Simon
Updated over a week ago
Is the "Notes" Section private for the influencer profile?
Want to know if others can see the Notes you've left about an influencer?
D
Written by
Daniel Berroya
Updated over a week ago
Can I use Upfluence on my mobile phone?
D
Written by
Daniel Berroya
Updated over a week ago
Adding Influencers: Upfluence Plugin
View influencer audience demographic data directly on their social media page, add the influencer to the database, and much more!
D
Written by
Daniel Berroya
Updated over a week ago
FAQ - Search and List Functions
How can I save a search?
Written by
Simon
Updated over a week ago
Influencer Recommendations: How it works
Written by
Simon
Updated over a week ago
How can I add influencers to my Upfluence Software account?
Learn how you can import influencers directly to your Upfluence Software account
D
Written by
Daniel Berroya
Updated over a week ago
Can I search on multiple platforms at the same time?
Do you want to look for an influencer who is on Instagram and also has a YouTube channel?
D
Written by
Daniel Berroya
Updated over a week ago
How do I find influencers by number of followers or engagement?
D
Written by
Daniel Berroya
Updated over a week ago
How can I check an influencer's average engagement rate?
Want to check an influencer's average engagement rate?
D
Written by
Daniel Berroya
Updated over a week ago
How can I search for influencers with a specific demographic following them?
D
Written by
Daniel Berroya
Updated over a week ago
How can I find influencers in a specific region?
Learn how to use the Geolocation filter
D
Written by
Daniel Berroya
Updated over a week ago
How can I share lists/emailings/streams with my team?
Learn how to share your work with members of your team
D
Written by
Daniel Berroya
Updated over a week ago
How can I exclude influencers from previous lists?
Learn how to prevent influencers from previously created lists showing up on new search results
Written by
Yadira Ruiz
Updated over a week ago
Why can't I move some influencers into my email campaign?
Are you able to only move some of your influencers into your mailing campaign?
D
Written by
Daniel Berroya
Updated over a week ago
How can I search for a specific range for the number of followers?
Learn how to set a range for the number of followers on any social media channel
D
Written by
Daniel Berroya
Updated over a week ago
Adding and personalizing influencers : .csv import
How you can upload influencers, modify their information and add new merge fields to contact them
D
Written by
Daniel Berroya
Updated over a week ago
How can I save my search criteria and results?
Learn how you can save all your search's specificities (keywords, filters, results)
D
Written by
Daniel Berroya
Updated over a week ago
How can I find my previous searches?
Learn how to find previous searches you've conducted
D
Written by
Daniel Berroya
Updated over a week ago
Is it better to search for one keyword at a time or multiple?
How many keywords should I use when searching?
D
Written by
Daniel Berroya
Updated over a week ago
How can I find a specific influencer?
Learn how you can search for a specific influencer
D
Written by
Daniel Berroya
Updated over a week ago
How can I archive a list?
Learn below how to archive any list
D
Written by
Daniel Berroya
Updated over a week ago
How do I retrieve an archived list?
Learn how to bring back an old list that you previously archived
D
Written by
Daniel Berroya
Updated over a week ago
FAQ - Mailing Section
How do I email my list of influencers?
Learn how to move a list of influencers into your mailing so that you can start emailing them.
D
Written by
Daniel Berroya
Updated over a week ago
How long does it typically take an influencer to respond to an email?
Did you just send out an email? When will the influencers respond?
D
Written by
Daniel Berroya
Updated over a week ago
Why are my emails going to SPAM?
Written by
Simon
Updated over a week ago
How do I know if my emails have all been sent out?
Were all of your emails send out?
D
Written by
Daniel Berroya
Updated over a week ago
How can I check if I have already sent an email to an influencer?
Not sure if you've already emailed an influencer? Find out how to check below
D
Written by
Daniel Berroya
Updated over a week ago
How do I send out a follow up email?
Learn how to send a follow up email to influencers who haven't responded to your first email
D
Written by
Daniel Berroya
Updated over a week ago
How do I send myself a test email?
Learn how to send yourself a test email before running your email campaign
D
Written by
Daniel Berroya
Updated over a week ago
How can I create mailing/conversations using my personal mailing address?
Upfluence allows you to contact influencers with your personal email address, by integrating Upfluence with your email provider.
Written by
Simon
Updated over a week ago
How do I send a one-on-one email?
Learn how to contact influencers one-by-one in the software, and not through an email campaign.
D
Written by
Daniel Berroya
Updated over a week ago
How can I personalize my emails?
Learn how you can use merge fields to personalize your emailing campaign
D
Written by
Daniel Berroya
Updated over a week ago
How should I write my first email template?
Learn how to write a successful first contact email
D
Written by
Daniel Berroya
Updated over a week ago
Emails not being sent out?
Learn about the different issues related to emailing campaigns
D
Written by
Daniel Berroya
Updated over a week ago
How can I launch an emailing campaign?
Learn how can you email several influencers at once
D
Written by
Daniel Berroya
Updated over a week ago
How can I create my own merge fields?
Learn how you can create personalized merge fields for specific campaigns
D
Written by
Daniel Berroya
Updated over a week ago
How do I reply to everyone in a thread?
Learn how to reply to more than one person in an email thread
D
Written by
Daniel Berroya
Updated over a week ago
How can I cc someone in an email?
Learn how to cc an additional person in an email thread.
D
Written by
Daniel Berroya
Updated over a week ago
FAQ - Social Listening Stream Section
Stream: How to import missing content?
Find out how to add missing content in your stream
Written by
Simon
Updated over a week ago
How to use the Campaign Return on Investment (ROI) Calculation Feature
Quickly calculate the ROI of posts related to any social listening stream
A
Written by
Adam Shapiro
Updated over a week ago
How can I monitor publications?
Learn how you can keep track of the publications that influencers make for your campaign
D
Written by
Daniel Berroya
Updated over a week ago
How can I add influencers to a stream?
Want to track influencers? Learn how to add influencers to a social listening stream
D
Written by
Daniel Berroya
Updated over a week ago
How can I download stats from my social listening stream?
Learn how to download the stats from your stream
D
Written by
Daniel Berroya
Updated over a week ago
How long does it take to find results through the Social Listening Stream?
Learn how long it takes to see the results on our Monitor section
D
Written by
Daniel Berroya
Updated over a week ago
Why does my keyword not save when setting up a social listening stream?
Learn how to track keywords on your social listening stream
D
Written by
Daniel Berroya
Updated over a week ago
Common mistakes while setting up social listening streams
Make sure your stream is set up properly in order to effectively capture and analyze publications
D
Written by
Daniel Berroya
Updated over a week ago
Stories: How can I invite influencers to collect stories?
Written by
Simon
Updated over a week ago
Why is my influencer's post missing from the social listening stream?
Your influencer has posted already, but the publication is not in the social listening stream yet. What is the issue?
D
Written by
Daniel Berroya
Updated over a week ago
Can social listening streams track Instagram stories?
Written by
Capucine Du Rostu
Updated this week
FAQ - Workflow Section
Workflow: How to compensate influencers with products as part of a campaign
Written by
Simon
Updated over a week ago
How can I find an influencer in my workflow campaign?
Search within your list of influencers in a workflow campaign
D
Written by
Daniel Berroya
Updated over a week ago
How can I set the price offer for a campaign on Workflow?
Learn how to set your offer on Workflow.
D
Written by
Daniel Berroya
Updated over a week ago
What are the links in the Workflow email templates?
Learn more about the functions of each merge links
D
Written by
Daniel Berroya
Updated over a week ago
What is a "Inviting" Email?
Learn what an "Inviting" email is in your Workflow campaign
D
Written by
Daniel Berroya
Updated over a week ago
What is a "Drafting" Email?
Learn what a "Drafting" email is in your Workflow campaign
D
Written by
Daniel Berroya
Updated over a week ago
What is a "Publishing" email?
Learn what a "Publishing" email is in your Workflow campaign
D
Written by
Daniel Berroya
Updated over a week ago
What is a "Payment" Email?
Learn what a "Payment" email is in your Workflow campaign
D
Written by
Daniel Berroya
Updated over a week ago
How can I set up tracking links for my affiliate campaign?
Learn how to track your affiliate campaign in different ways
D
Written by
Daniel Berroya
Updated over a week ago
Can I skip a stage in the Workflow campaign?
Learn how to move an influencer from one stage to another in your Workflow campaign without sending them emails.
D
Written by
Daniel Berroya
Updated over a week ago
FAQ - Live Capture App Section
Influencer Matching: Identify Your Most Influential Customers
This article will help you activate this powerful, complimentary tool to start finding influential customers who are visiting your store.
Written by
Simon
Updated over a week ago
How to Configure your Live Capture Widget?
Learn how to set up your Live Capture Widget.
Written by
Simon
Updated over a week ago
How to whitelist your website pages?
Learn more about website pages whitelisting
Written by
Simon
Updated over a week ago
How to Add Upfluence Live Capture App to Your Shopify Store?
How to install our Live Capture App to your store.
Written by
Simon
Updated over a week ago
How to Add Upfluence Live Capture App to Your SquareSpace Store?
Learn how to install our Live Capture App to your store.
Written by
Simon
Updated over a week ago
How to Add Upfluence Live Capture App to Your WordPress/WooCommerce Store?
Written by
Simon
Updated over a week ago
How to Add the Upfluence Live Capture App to Your Prestashop Store?
Written by
Simon
Updated over a week ago
How to Add Google Tag Manager to Your Shopify Store?
Learn how to install GTM to your Shopify store.
Written by
Simon
Updated over a week ago
How to install the Upfluence Live Capture App on your website with Google Tag Manager?
Estimated Duration - 2 minutes
Written by
Simon
Updated over a week ago
FAQ - Client Portal
How do I share my list of influencers with my clients?
Learn how to share your lists of influencers with your clients via the Client Portal
D
Written by
Daniel Berroya
Updated over a week ago
How can my clients log in?
Learn more about giving your clients their own login link to view your influencers
D
Written by
Daniel Berroya
Updated over a week ago
Can I assign more than one client to a campaign?
Learn more about assigning campaigns to clients
D
Written by
Daniel Berroya
Updated over a week ago
How can I give my client access to more than one campaign?
Learn more about assigning clients to campaigns
D
Written by
Daniel Berroya
Updated over a week ago
Will my client be able to see the influencer's data on the software?
Learn more about what information your client sees on their end
D
Written by
Daniel Berroya
Updated over a week ago
FAQ - Integrations
How to connect my Outlook/365 account to Upfluence?
Learn how connect your Outlook/365 account into Upfluence
Written by
Simon
Updated over a week ago
Gmail Integration: How to whitelist Upfluence App
Whitelist our app in order to connect your G-Suit accounts to your Upfluence software
Written by
Simon
Updated over a week ago
How can I edit my integration credentials?
Written by
Simon
Updated over a week ago
How can I share my integrations with my team?
Written by
Simon
Updated over a week ago
How to connect my Gmail account to Upfluence?
Learn how connect your Gmail account into Upfluence
Written by
Simon
Updated over a week ago
How to connect your Shopify Store to Upfluence
Written by
Simon
Updated over a week ago
How to connect your Klaviyo account to Upfluence?
Learn how connect your Klaviyo account with Upfluence
Written by
Simon
Updated over a week ago
Klaviyo & Live Capture App: How do they work?
Written by
Simon
Updated over a week ago
How to connect your Refersion account to Upfluence?
Learn how connect your Refersion account into Upfluence
Written by
Simon
Updated over a week ago
FAQ - Creators
Creator Space: Influencer - How can I disconnect my account?
Written by
Simon
Updated over a week ago
Creator Space: Influencer Step-By-Step Guide
Written by
Simon
Updated over a week ago
Influencer Marketing 101
How do I choose the right influencer?
Learn more about choosing the right person to work with
D
Written by
Daniel Berroya
Updated over a week ago
How can I find niche influencers?
Find niche influencers specific to your unique business needs
D
Written by
Daniel Berroya
Updated over a week ago
What type of collaborations can I have with influencers?
Find the best type of influencer partnership for your brand
D
Written by
Daniel Berroya
Updated over a week ago
How much should I pay influencers?
Learn more about different factors that determine an influencer's price
D
Written by
Daniel Berroya
Updated over a week ago
How do I write a good outreach email?
Tips on how to write a catchy and straight-forward email
D
Written by
Daniel Berroya
Updated over a week ago
Should I pay Influencers if I'm already sending them products?
Learn more different types of collaborations
D
Written by
Daniel Berroya
Updated over a week ago
How do I write a campaign brief?
Learn more about the fundamental elements of a great campaign brief
D
Written by
Daniel Berroya
Updated over a week ago