Frequently Asked Questions

Find answers to all your questions regarding Upfluence Software

Soufiane El Hamidi avatar Douglas Rosencrans avatar Yadira Ruiz avatar +3
90 articles in this collection
Written by Soufiane El Hamidi, Douglas Rosencrans, Yadira Ruiz and 3 others
FAQ - Search and List Functions

How can I add influencers to my Upfluence Software account?

Learn how you can import influencers directly to your Upfluence Software account
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

Can I search on multiple platforms at the same time?

Do you want to look for an influencer who is on Instagram and also has a YouTube channel?
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How do I find influencers by number of followers or engagement?

Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How can I check an influencer's average engagement rate?

Want to check an influencer's average engagement rate?
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How can I search for influencers with a specific demographic following them?

Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How can I find influencers in a specific region?

Learn how to use the Geolocation filter
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How can I share lists/emailings/streams with my team?

Learn how to share your work with members of your team
Soufiane El Hamidi avatar
Written by Soufiane El Hamidi
Updated over a week ago

How can I exclude influencers from previous lists?

Learn how to prevent influencers from previously created lists showing up on new search results
Yadira Ruiz avatar
Written by Yadira Ruiz
Updated over a week ago

Why can't I move some influencers into my email campaign?

Are you able to only move some of your influencers into your mailing campaign?
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I search for a specific range for the number of followers?

Learn how to set a range for the number of followers on any social media channel
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

Adding and personalizing influencers : .csv import

How you can upload influencers, modify their information and add new merge fields to contact them
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I save my search criteria and results?

Learn how you can save all your search's specificities (keywords, filters, results)
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I find my previous searches?

Learn how to find previous searches you've conducted
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

Is it better to search for one keyword at a time or multiple?

How many keywords should I use when searching?
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How can I find a specific influencer?

Learn how you can search for a specific influencer
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I archive a list?

Learn below how to archive any list
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How do I retrieve an archived list?

Learn how to bring back an old list that you previously archived
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago
FAQ - Mailing Section

How do I email my list of influencers?

Learn how to move a list of influencers into your mailing so that you can start emailing them.
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How long does it typically take an influencer to respond to an email?

Did you just send out an email? When will the influencers respond?
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How do I know if my emails have all been sent out?

Were all of your emails send out?
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I check if I have already sent an email to an influencer?

Not sure if you've already emailed an influencer? Find out how to check below
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How do I send out a follow up email?

Learn how to send a follow up email to influencers who haven't responded to your first email
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How do I send myself a test email?

Learn how to send yourself a test email before running your email campaign
Douglas Rosencrans avatar
Written by Douglas Rosencrans
Updated over a week ago

How can I create mailing/conversations using my personal mailing address?

Upfluence allows you to contact influencers with your personal email address, by integrating Upfluence with your email provider.
Simon avatar
Written by Simon
Updated this week

How do I send a one-on-one email?

Learn how to contact influencers one-by-one in the software, and not through an email campaign.
An Nguyen avatar
Written by An Nguyen
Updated over a week ago

How can I personalize my emails?

Learn how you can use merge fields to personalize your emailing campaign
Soufiane El Hamidi avatar
Written by Soufiane El Hamidi
Updated over a week ago

How should I write my first email template?

Learn how to write a successful first contact email
Soufiane El Hamidi avatar
Written by Soufiane El Hamidi
Updated over a week ago

Emails not being sent out?

Learn about the different issues related to emailing campaigns
Soufiane El Hamidi avatar
Written by Soufiane El Hamidi
Updated over a week ago

How can I launch an emailing campaign?

Learn how can you email several influencers at once
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I create my own merge fields?

Learn how you can create personalized merge fields for specific campaigns
Soufiane El Hamidi avatar
Written by Soufiane El Hamidi
Updated over a week ago

How do I reply to everyone in a thread?

Learn how to reply to more than one person in an email thread
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago

How can I cc someone in an email?

Learn how to cc an additional person in an email thread.
Tiffany Ayumi Shek avatar
Written by Tiffany Ayumi Shek
Updated over a week ago