Frequently Asked Questions

Find answers to all your questions regarding Upfluence Software

Yadira Ruiz avatar Simon avatar D +1
98 articles in this collection
Written by Yadira Ruiz, Simon, Daniel Berroya and 1 other
FAQ - Search and List Functions

Influencer Recommendations: How it works

Simon avatar
Written by Simon
Updated over a week ago

How can I add influencers to my Upfluence Software account?

Learn how you can import influencers directly to your Upfluence Software account
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Written by Daniel Berroya
Updated over a week ago

Can I search on multiple platforms at the same time?

Do you want to look for an influencer who is on Instagram and also has a YouTube channel?
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Written by Daniel Berroya
Updated over a week ago

How do I find influencers by number of followers or engagement?

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Written by Daniel Berroya
Updated over a week ago

How can I check an influencer's average engagement rate?

Want to check an influencer's average engagement rate?
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Written by Daniel Berroya
Updated over a week ago

How can I search for influencers with a specific demographic following them?

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Written by Daniel Berroya
Updated over a week ago

How can I find influencers in a specific region?

Learn how to use the Geolocation filter
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Written by Daniel Berroya
Updated over a week ago

How can I share lists/emailings/streams with my team?

Learn how to share your work with members of your team
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Written by Daniel Berroya
Updated over a week ago

How can I exclude influencers from previous lists?

Learn how to prevent influencers from previously created lists showing up on new search results
Yadira Ruiz avatar
Written by Yadira Ruiz
Updated over a week ago

Why can't I move some influencers into my email campaign?

Are you able to only move some of your influencers into your mailing campaign?
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Written by Daniel Berroya
Updated over a week ago

How can I search for a specific range for the number of followers?

Learn how to set a range for the number of followers on any social media channel
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Written by Daniel Berroya
Updated over a week ago

Adding and personalizing influencers : .csv import

How you can upload influencers, modify their information and add new merge fields to contact them
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Written by Daniel Berroya
Updated over a week ago

How can I save my search criteria and results?

Learn how you can save all your search's specificities (keywords, filters, results)
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Written by Daniel Berroya
Updated over a week ago

How can I find my previous searches?

Learn how to find previous searches you've conducted
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Written by Daniel Berroya
Updated over a week ago

Is it better to search for one keyword at a time or multiple?

How many keywords should I use when searching?
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Written by Daniel Berroya
Updated over a week ago

How can I find a specific influencer?

Learn how you can search for a specific influencer
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Written by Daniel Berroya
Updated over a week ago

How can I archive a list?

Learn below how to archive any list
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Written by Daniel Berroya
Updated over a week ago

How do I retrieve an archived list?

Learn how to bring back an old list that you previously archived
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Written by Daniel Berroya
Updated over a week ago
FAQ - Mailing Section

How do I email my list of influencers?

Learn how to move a list of influencers into your mailing so that you can start emailing them.
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Written by Daniel Berroya
Updated over a week ago

How long does it typically take an influencer to respond to an email?

Did you just send out an email? When will the influencers respond?
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Written by Daniel Berroya
Updated over a week ago

Why are my emails going to SPAM?

Simon avatar
Written by Simon
Updated over a week ago

How do I know if my emails have all been sent out?

Were all of your emails send out?
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Written by Daniel Berroya
Updated over a week ago

How can I check if I have already sent an email to an influencer?

Not sure if you've already emailed an influencer? Find out how to check below
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Written by Daniel Berroya
Updated over a week ago

How do I send out a follow up email?

Learn how to send a follow up email to influencers who haven't responded to your first email
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Written by Daniel Berroya
Updated over a week ago

How do I send myself a test email?

Learn how to send yourself a test email before running your email campaign
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Written by Daniel Berroya
Updated over a week ago

How can I create mailing/conversations using my personal mailing address?

Upfluence allows you to contact influencers with your personal email address, by integrating Upfluence with your email provider.
Simon avatar
Written by Simon
Updated over a week ago

How do I send a one-on-one email?

Learn how to contact influencers one-by-one in the software, and not through an email campaign.
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Written by Daniel Berroya
Updated over a week ago

How can I personalize my emails?

Learn how you can use merge fields to personalize your emailing campaign
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Written by Daniel Berroya
Updated over a week ago

How should I write my first email template?

Learn how to write a successful first contact email
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Written by Daniel Berroya
Updated over a week ago

Emails not being sent out?

Learn about the different issues related to emailing campaigns
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Written by Daniel Berroya
Updated over a week ago

How can I launch an emailing campaign?

Learn how can you email several influencers at once
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Written by Daniel Berroya
Updated over a week ago

How can I create my own merge fields?

Learn how you can create personalized merge fields for specific campaigns
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Written by Daniel Berroya
Updated over a week ago

How do I reply to everyone in a thread?

Learn how to reply to more than one person in an email thread
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Written by Daniel Berroya
Updated over a week ago

How can I cc someone in an email?

Learn how to cc an additional person in an email thread.
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Written by Daniel Berroya
Updated over a week ago
FAQ - Social Listening Stream Section

How to use the Campaign Return on Investment (ROI) Calculation Feature

Quickly calculate the ROI of posts related to any social listening stream
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Written by Adam Shapiro
Updated yesterday

How can I monitor publications?

Learn how you can keep track of the publications that influencers make for your campaign
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Written by Daniel Berroya
Updated over a week ago

How can I add influencers to a stream?

Want to track influencers? Learn how to add influencers to a social listening stream
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Written by Daniel Berroya
Updated over a week ago

How can I download stats from my social listening stream?

Learn how to download the stats from your stream
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Written by Daniel Berroya
Updated over a week ago

How long does it take to find results through the Social Listening Stream?

Learn how long it takes to see the results on our Monitor section
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Written by Daniel Berroya
Updated over a week ago

Why does my keyword not save when setting up a social listening stream?

Learn how to track keywords on your social listening stream
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Written by Daniel Berroya
Updated over a week ago

Common mistakes while setting up social listening streams

Make sure your stream is set up properly in order to effectively capture and analyze publications
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Written by Daniel Berroya
Updated over a week ago

Why is my influencer's post missing from the social listening stream?

Your influencer has posted already, but the publication is not in the social listening stream yet. What is the issue?
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Written by Daniel Berroya
Updated over a week ago

Can social listening streams track Instagram stories?

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Written by Daniel Berroya
Updated over a week ago
FAQ - Workflow Section

Workflow: How to compensate influencers with products as part of a campaign

Simon avatar
Written by Simon
Updated over a week ago

How can I find an influencer in my workflow campaign?

Search within your list of influencers in a workflow campaign
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Written by Daniel Berroya
Updated over a week ago

How can I set the price offer for a campaign on Workflow?

Learn how to set your offer on Workflow.
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Written by Daniel Berroya
Updated over a week ago

What are the links in the Workflow email templates?

Learn more about the functions of each merge links
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Written by Daniel Berroya
Updated over a week ago

What is a "Inviting" Email?

Learn what an "Inviting" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

What is a "Drafting" Email?

Learn what a "Drafting" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

What is a "Publishing" email?

Learn what a "Publishing" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

What is a "Payment" Email?

Learn what a "Payment" email is in your Workflow campaign
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Written by Daniel Berroya
Updated over a week ago

How can I set up tracking links for my affiliate campaign?

Learn how to track your affiliate campaign in different ways
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Written by Daniel Berroya
Updated over a week ago

Can I skip a stage in the Workflow campaign?

Learn how to move an influencer from one stage to another in your Workflow campaign without sending them emails.
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Written by Daniel Berroya
Updated over a week ago